ABCs of IT Master Services Agreements: Guidance for Drafting & Negotiating IT Master Service Agreements


Re-Broadcast on September 12, 2017

This CLE webinar will provide counsel for purchasers of IT services and providers of IT services with a roadmap of the key contested issues in information technology (IT) master services agreements (MSAs). The program will review and discuss the drafting and negotiation of key provisions from the point of view of both service purchasers and service providers.

Key topics to be discussed:

  • The legal and business constraints for service purchasers and service providers that complicate the negotiation of IT Master Service Agreements
  • Best practices for drafting and negotiating IT Master Service Agreements
  • How to effectively negotiate key clauses in IT Master Service Agreements
  • Strategies for avoiding common pitfalls

Date / Time: September 12, 2017

  • 2:00 pm – 4:00 pm Eastern
  • 1:00 pm – 3:00 pm Central
  • 12:00 pm – 2:00 pm Mountain
  • 11:00 am – 1:00 pm Pacific

Choose a format:

  • Live Video Broadcast/Re-Broadcast: Watch Program “live” in real-time, must sign-in and watch program on date and time set above. May ask questions during presentation via chat box. Qualifies for “live” CLE credit.
  • On-Demand Video: Access CLE 24/7 via on-demand library and watch program anytime. Qualifies for self-study CLE credit. On-demand versions are made available 7 business days after the original recording date.

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gerry-balboniGerry Balboni has over twenty years of corporate law experience representing companies and individuals that buy, sell, and invest in growth businesses. Gerry represents growth companies seeking venture capital investment, venture capital and private equity funds, buyers and sellers of businesses, and licensors and licensees of technology and software. Gerry speaks to groups on topics such as software licensing, acquisition of technology companies, venture capital, and controlling legal costs in corporate finance transactions.

Gerry refounded Balboni Law Group LLC in February of 2003. Prior to refounding Balboni Law Group LLC, Gerry was a partner in the ebusiness and technology group of Baker Donelson Bearman and Caldwell, PC from February 2001 to February 2003, a partner of Balboni Law Group LLC from June 1995 through February 2001, a partner in the corporate technology group of Morris, Manning and Martin from October 1993 until May 1995, an associate in the corporate finance group at Powell, Goldstein, Frazer & Murphy from January 1988 to October 1993, and an associate in the corporate department of Parker, Johnson, Cook & Dunlevie (now the Atlanta office of Womble, Carlyle, Sandridge & Rice) from June 1984 to December 1987.

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Section I. Review of current practice of use of Master Agreements by Service Purchasers

Section II. Overview of provisions in typical MSA

Section III. Review of key provisions in IT master services agreements that are difficult to negotiate

Section IV. Negotiating and drafting key provisions from the perspective of:
a) Service purchaser
b) Service provider

Section V. Our analysis will consider these classes in the context of:
a) Cloud services
b) SaaS services
c) Custom development services
d) Implementation of service provider’s proprietary on-premise installed software

Section VI. This program will answer:
a) What questions should counsel consider before undertaking the negotiation and drafting of an IT MSA?
b) What contract terms are most frequently included in MSAs?
c) What are the most commonly disputed issues In contract negotiations and what are effective approaches to resolve them?
d) How does one mitigate and manage risks?