Clear and Ethical Communication: The Key to Client Satisfaction and Compliance

Amber Bevacqua-Lynott
Amber Bevacqua-Lynott | Buchalter

Amber Bevacqua-Lynott is a Senior Counsel in the Firm’s Portland and San Diego offices, and a member of the Firm’s Professional Responsibility and Litigation Practice Groups.

On-Demand: November 12, 2024

1 hour CLE

On-Demand Video

Receive access to recorded class and earn self-study credit. Recording is made available 5 business days after live broadcast.

Program Summary

Client communication is one of the easiest things you can do to avoid a Bar complaint. However, knowing when, how and what to communicate to clients can be both worrisome and consuming. This program provides simple and straightforward hypotheticals and practice advice to comply with ethical obligations, manage client expectations, and engender client gratification.

Key topics to be discussed:

  • Understanding your obligations: What you must tell clients and when
  • Managing client expectations: How to regulate what is “reasonable”
  • Practical tips to ethically communicate with your clients

Closed-captioning available

Speakers

Amber Bevacqua-Lynott_myLawCLEAmber Bevacqua-Lynott | Buchalter

Amber Bevacqua-Lynott is a Senior Counsel in the Firm’s Portland and San Diego offices, and a member of the Firm’s Professional Responsibility and Litigation Practice Groups. Ms. Bevacqua-Lynott provides guidance and legal representation to attorneys, licensed professionals, and other business clients, including firms and inhouse legal departments. Her practice centers on legal ethics, risk management, and discipline defense. She acts as outside counsel to clients in a variety of industries, providing advice and counsel on all manner of ethics issues, including conflicts, confidentiality, malpractice, risk management, and fee issues.

In addition, Ms. Bevacqua-Lynott represents lawyers, students, and other professionals in front of regulatory authorities and bar associations on licensing, admissions, reinstatement, reciprocity, character and fitness, consumer protection, unauthorized practice of law, and disciplinary matters

Ms. Bevacqua-Lynott has more than 20 years of legal experience, including extensive civil trial experience. Prior to joining Buchalter, Ms. Bevacqua Lynott worked in the Oregon State Bar’s Disciplinary Counsel’s Office (DCO) as an Assistant Disciplinary Counsel, where she enforced the Oregon Rules of Professional Conduct through the investigation and prosecution of alleged misconduct. During her time in DCO, Ms. Bevacqua-Lynott successfully first-chaired several dozen civil trials and investigated or prosecuted hundreds of disciplinary matters. The last six years of her tenure with DCO, she was the Chief Assistant Disciplinary Counsel and Deputy Director of Regulatory Services and acted as Chief Trial Counsel.

Ms. Bevacqua-Lynott’s prior experience as a Bar prosecutor, offers her clients a unique insight and expertise on ethics issues and professional obligations. Intimately versed in legal ethics, Ms. Bevacqua-Lynott developed, updated, and presented Legal Ethics Best Practices, a semi-annual “ethics school” for attorneys. She also prepared and edited the annual annotations of all Bar formal proceeding dispositions, requiring that she be expertly familiar with each stipulated and adjudicated case result.

She regularly presents seminars on ethics issues, both locally and nationally, and frequently provides ethics advice to attorneys.

Agenda

I. Understanding your obligations: What you must tell clients and when | 2:00pm – 2:20pm

II. Managing client expectations: How to regulate what is “reasonable” | 2:20pm – 2:40pm

III. Practical tips to communicate without extra steps | 2:40pm – 3:00pm

Credits

Alaska

Approved for CLE Credits
1 Ethics

Our programs are CLE-eligible through Alaska's recognition of multi-jurisdictional reciprocity.
Alabama

Pending CLE Approval
1 Ethics

Arkansas

Approved for CLE Credits
1 Ethics

Arizona

Approved for CLE Credits
1 Professional Responsibility/Ethics

California

Approved for CLE Credits
1 Ethics

Colorado

Pending CLE Approval
1 Ethics / Professionalism

Connecticut

Approved for CLE Credits
1 Ethics / Professionalism

District of Columbia

No MCLE Required
1 Ethics Hour

Delaware

Pending CLE Approval
1 Enhanced Ethics

Florida

Approved for CLE Credits
1 Ethics

Georgia

Approved for CLE Credits
1 Ethics

Hawaii

Approved for CLE Credits
1.2 Ethics or Professional Responsibility Education

Iowa

Pending CLE Approval
1 Ethics

Idaho

Pending CLE Approval
1 Ethics / Professionalism

Illinois

Approved for CLE Credits
1 Professional Responsibility

Indiana

Pending CLE Approval
1 Ethics

Kansas

Pending CLE Approval
1 Ethics / Professionalism

Kentucky

Pending CLE Approval
1 Ethics

Louisiana

Approved for Self-Study Credits
1 Ethics

Massachusetts

No MCLE Required
1 Ethics Hour

Maryland

No MCLE Required
1 Ethics Hour

Maine

Pending CLE Approval
1 Ethics / Professionalism

Ethics credits can ONLY be earned through Live-Webcast programs, the Maine Board of Bar Examiners does not approve Ethics through On-Demand sessions.
Michigan

No MCLE Required
1 Ethics Hour

Minnesota

Approved for Self-Study Credits
1 Ethics

Missouri

Approved for Self-Study Credits
1.2 Ethics

Mississippi

Pending CLE Approval
1 Ethics

Montana

Pending CLE Approval
1 Professional Fitness and Integrity

North Carolina

Pending CLE Approval
1 Ethics

North Dakota

Approved for CLE Credits
1 Ethics

Our programs are CLE-eligible through North Dakota’s recognition of multi-jurisdictional reciprocity. Section 1, Policy 1.14
Nebraska

Approved for Self-Study Credits
1 Professional Responsibility

myLawCLE reports attendance to Nebraska on each attorney's behalf for all programs. Please do not self-report.
New Hampshire

Approved for CLE Credits
60 Ethics / Professionalism Minutes

As of July 1, 2014, the NHMCLE Board no longer provides pre- or post-approval of courses. Attendees must self-determine whether a program is eligible for credit, and self-report their attendance online at www.nhbar.org, based on qualification provisions of Rule 53.
New Jersey

Approved for CLE Credits
1.2 Ethics / Professionalism

Our programs are CLE-eligible through New Jersey's recognition of multi-jurisdictional reciprocity, except for the courses required under BCLE Reg. 201:2
New Mexico

Approved for Self-Study Credits
1 Ethics / Professionalism

Nevada

Approved for Self-Study Credits
1 Ethics / Professionalism

New York

Approved for CLE Credits
1.2 Ethics / Professionalism

Our programs are CLE-eligible through New York’s Approved Jurisdiction Group “A”.
Ohio

Approved for Self-Study Credits
1 Attorney Professional Conduct

Oklahoma

Pending CLE Approval
1 Ethics / Professionalism

Oregon

Approved for Self-Study Credits
1 Ethics

Pennsylvania

Approved for Self-Study Credits
1 Ethics / Professionalism

Puerto Rico

No MCLE Required
1 Ethics Hour

Rhode Island

Pending CLE Approval
1 Ethics

South Carolina

Pending CLE Approval
1 Ethics / Professionalism

South Dakota

No MCLE Required
1 Ethics Hour

Tennessee

Approved for Self-Study Credits
1 Dual

Texas

Approved for CLE Credits
1 Ethics

Utah

Pending CLE Approval
1 Ethics

Virginia

Not Eligible
1 Ethics Hours

Vermont

Approved for CLE Credits
1 Ethics

Washington

Approved for Self-Study Credits
1 Ethics

Wisconsin

Approved for Self-Study Credits
1 General

West Virginia

Pending CLE Approval
1 Ethics

Wyoming

Pending CLE Approval
1 Ethics / Professionalism

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  • Programs covering over 35 practice areas
  • Hot topics & changes in the law
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