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Navigating Multistate AG Investigations: Tools and Tactics (Presented by Troutman Pepper Locke)

Practical strategies for managing multistate attorney general investigations, from initial CID response through settlement negotiations and compliance.

2025-08-20 13:00:00

Program Details

2025-08-20 13:00:00

Program Details

2025-08-20 13:00:00

Over 1,000+ webinars

2025-08-20 13:00:00

Course Overview

Mastering Multistate Attorney General Investigations

2025-08-20 13:00:00

Participants will learn strategic approaches for responding to multistate AG investigations, from initial CID receipt through settlement negotiations. These practical tactics help attorneys protect client interests while building productive regulatory relationships.

Format

CLE Credit

2h CLE Credits

Level

Intermediate

Length

2

Key topics that will be covered

01
Investigation Origins
Investigations begin from consumer complaints, media coverage, whistleblowers, or industry sweeps.
02
CID Response
Treat civil investigative demands as invitations for conversation, not adversarial litigation.
03
Confidentiality Management
State confidentiality protections vary significantly; negotiate agreements addressing discretionary release early.
04
Relationship Building
Build rapport at three AG office levels: officeholder, chief deputy, and line lawyer.
05
Settlement Strategy
Avoid admissions, broad compliance provisions, and throwaway terms in settlement agreements.
06
Prevention Tactics
Monitor complaints, ensure proper disclosures, and maintain robust compliance programs proactively.

Program schedule

clock 1:00 pm - 1:20 pm EST

Understanding Multistate and Single-State AG Investigations

This session explores how multistate investigations originate, from consumer complaints and media coverage to the Consumer Sentinel Network. Participants will learn about civil investigative demands (CIDs), industry sweeps, and the significant internal impact these investigations have on companies.

Ashley L. Taylor, Jr.Ashley L. Taylor, Jr.
Clayton S. FriedmanClayton S. Friedman
Namrata KangNamrata Kang
clock 1:20 pm - 1:40 pm EST

Investigation Lifecycle and Strategic Response Approaches

Examine the unwritten rules and structure governing multistate investigations developed over decades of state collaboration. This session covers initial assessment steps, selecting appropriate counsel, learning facts quickly, and building relationships at all levels of AG offices.

Ashley L. Taylor, Jr.Ashley L. Taylor, Jr.
Clayton S. FriedmanClayton S. Friedman
Namrata KangNamrata Kang
clock 1:40 pm - 2:00 pm EST

Managing Confidentiality and ESI Discovery Challenges

Learn how executive committees coordinate information sharing across 30-50 jurisdictions with varying confidentiality protections. This session addresses negotiating confidentiality agreements, managing ESI requests, and balancing transparency with legitimate business protection concerns.

Ashley L. Taylor, Jr.Ashley L. Taylor, Jr.
Clayton S. FriedmanClayton S. Friedman
Namrata KangNamrata Kang
clock 2:10 pm - 2:40 pm EST

Settlement Negotiations and Post-Resolution Compliance Obligations

Discover strategies for achieving favorable settlement outcomes, from informal resolutions to consent decrees. Topics include managing press relations, negotiating injunctive relief, structuring financial terms, and avoiding common pitfalls like overly broad compliance provisions.

Ashley L. Taylor, Jr.Ashley L. Taylor, Jr.
Clayton S. FriedmanClayton S. Friedman
Namrata KangNamrata Kang
clock 2:40 pm - 3:10 pm EST

Regulatory Trends and Emerging Enforcement Priority Areas

Explore current trends including increased outside counsel involvement and heightened state AG activism amid reduced federal enforcement. This session provides actionable strategies for preventing AG scrutiny through complaint monitoring, proper disclosures, and robust compliance programs.

Ashley L. Taylor, Jr.Ashley L. Taylor, Jr.
Clayton S. FriedmanClayton S. Friedman
Namrata KangNamrata Kang
Ashley L. Taylor, Jr.

Ashley L. Taylor, Jr.

Troutman Pepper Locke LLP

Clayton S. Friedman

Clayton S. Friedman

Troutman Pepper Locke LLP

Namrata Kang

Namrata Kang

Troutman Pepper Locke LLP

Ashley L. Taylor, Jr.

Ashley L. Taylor, Jr.

Troutman Pepper Locke LLP

Ashley is co-leader of the firm’s nationally ranked State Attorneys General practice, vice chair of the firm, and a partner in its Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group. He helps clients navigate multistate attorneys general investigations and enforcement actions, federal agency actions, and accompanying litigation.

Recognition & Leadership

Appointed by President Bush to serve as a commissioner on the U.S. Commission on Civil Rights from 2004 to 2010. Recognized as a thought leader who provides ongoing analysis and commentary on regulatory developments through the firm's Regulatory Oversight blog.

Professional Involvement

Deeply involved with attorneys general organizations, including the National Association of Attorneys General (NAAG). Founded and co-chairs the American Bar Association committee on state attorneys general matters.

Experience

Former deputy attorney general with experience handling high stakes matters before every state attorney general in the U.S. as well as federal agencies. Exceptional experience in the financial services industry, including issues involving FCRA, FDCPA, State Consumer Protection laws, and before agencies such as CFPB and FTC.
Clayton S. Friedman

Clayton S. Friedman

Troutman Pepper Locke LLP

Clay co-leads the firm’s State Attorneys General practice and focuses on helping industry-leading companies mitigate the risks associated with state and federal regulatory investigations and associated litigation.

Recognition & Leadership

Nationally ranked by Chambers USA for AG Government Relations and in Best Lawyers for Advertising Law. Recipient of the prestigious NAAG Staff Member of the Year Award for his leadership and contributions to the National Association of Attorneys General.

Professional Involvement

Served as NAAG's chief counsel and director of business regulation. Regular speaker at NAAG's complex consumer protection trainings.

Experience

Over 35 years of experience with regulatory issues, including nearly a decade in a senior role and more than 25 years in private practice. Before entering private practice, held senior positions in the Office of the Attorney General, State of Missouri, including assistant deputy attorney general, director of multistate litigation, and Kansas City regional office manager. As lead counsel handled national settlements with major automotive repair and manufacturing corporations, credit reporting agencies, and national retailers. Experienced in industries such as energy, mass media, telecommunications, technology, consumer finance and fintech.
Namrata Kang

Namrata Kang

Troutman Pepper Locke LLP

Namrata (Nam) is an associate in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group who routinely advises clients on state and federal regulatory matters, with particular emphasis on state consumer protection laws relating to consumer financial services and marketing and advertising.

Professional Involvement

Regularly provides ongoing commentary and analysis on developments in the state and federal regulatory landscape through the firm's Regulatory blog, Regulatory Oversight.

Experience

Experience transcends multiple industries, including financial services, telecommunications, media, and sports betting. Actively represents clients in various federal and state regulatory investigations with considerable experience managing matters before the Federal Trade Commission, Consumer Financial Protection Bureau, and state attorneys general. Advises clients on routine compliance matters to help navigate complex regulatory and statutory frameworks.
Ashley L. Taylor, Jr.

Ashley L. Taylor, Jr.

Troutman Pepper Locke LLP

Ashley is co-leader of the firm’s nationally ranked State Attorneys General practice, vice chair of the firm, and a partner in its Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group. He helps clients navigate multistate attorneys general investigations and enforcement actions, federal agency actions, and accompanying litigation.

Recognition & Leadership

Appointed by President Bush to serve as a commissioner on the U.S. Commission on Civil Rights from 2004 to 2010. Recognized as a thought leader who provides ongoing analysis and commentary on regulatory developments through the firm's Regulatory Oversight blog.

Professional Involvement

Deeply involved with attorneys general organizations, including the National Association of Attorneys General (NAAG). Founded and co-chairs the American Bar Association committee on state attorneys general matters.

Experience

Former deputy attorney general with experience handling high stakes matters before every state attorney general in the U.S. as well as federal agencies. Exceptional experience in the financial services industry, including issues involving FCRA, FDCPA, State Consumer Protection laws, and before agencies such as CFPB and FTC.
Clayton S. Friedman

Clayton S. Friedman

Troutman Pepper Locke LLP

Clay co-leads the firm’s State Attorneys General practice and focuses on helping industry-leading companies mitigate the risks associated with state and federal regulatory investigations and associated litigation.

Recognition & Leadership

Nationally ranked by Chambers USA for AG Government Relations and in Best Lawyers for Advertising Law. Recipient of the prestigious NAAG Staff Member of the Year Award for his leadership and contributions to the National Association of Attorneys General.

Professional Involvement

Served as NAAG's chief counsel and director of business regulation. Regular speaker at NAAG's complex consumer protection trainings.

Experience

Over 35 years of experience with regulatory issues, including nearly a decade in a senior role and more than 25 years in private practice. Before entering private practice, held senior positions in the Office of the Attorney General, State of Missouri, including assistant deputy attorney general, director of multistate litigation, and Kansas City regional office manager. As lead counsel handled national settlements with major automotive repair and manufacturing corporations, credit reporting agencies, and national retailers. Experienced in industries such as energy, mass media, telecommunications, technology, consumer finance and fintech.
Namrata Kang

Namrata Kang

Troutman Pepper Locke LLP

Namrata (Nam) is an associate in the firm’s Regulatory Investigations, Strategy + Enforcement (RISE) Practice Group who routinely advises clients on state and federal regulatory matters, with particular emphasis on state consumer protection laws relating to consumer financial services and marketing and advertising.

Professional Involvement

Regularly provides ongoing commentary and analysis on developments in the state and federal regulatory landscape through the firm's Regulatory blog, Regulatory Oversight.

Experience

Experience transcends multiple industries, including financial services, telecommunications, media, and sports betting. Actively represents clients in various federal and state regulatory investigations with considerable experience managing matters before the Federal Trade Commission, Consumer Financial Protection Bureau, and state attorneys general. Advises clients on routine compliance matters to help navigate complex regulatory and statutory frameworks.

Credits by state

AK2.0
AL2.0
AR2.0
AZ2.0
CA2.0
CO2.0
CT2.0
DC2.0
DE2.0
FL2.0
GA2.0
HI2.0
IA2.0
ID2.0
IL2.0
IN2.0
KS2.0
KY2.0
LA2.0
MA2.0
MD2.0
ME2.0
MI2.0
MN2.0
MO2.4
MS2.0
MT2.0
NC2.0
ND2.0
NE2.0
NH120.0
NJ2.0
NM2.0
NV2.0
NY2.0
OH2.0
OK2.0
OR2.0
PA2.0
RI2.0
SC2.0
SD2.0
TN2.0
TX2.0
UT2.0
VA2.0
VT2.0
WA2.0
WI2.0
WV2.4
WY2.0

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

10,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

MCLE Credits

Alabama
Pending
Alaska
Approved
Arizona
Approved
Arkansas
Approved
California
Approved
Colorado
Pending
Connecticut
Approved
Delaware
Pending
District of Columbia
No Required
Florida
Approved
Georgia
Approved
Hawaii
Approved
Idaho
Pending
Illinois
Approved
Indiana
Pending
Iowa
Pending
Kansas
Pending
Kentucky
Pending
Louisiana
Pending
Maine
Pending
Maryland
No Required
Massachusetts
No Required
Michigan
No Required
Minnesota
Approved
Mississippi
Pending
Missouri
Approved
Montana
Pending
Nebraska
Pending
Nevada
Pending
New Hampshire
Approved
New Jersey
Approved
New Mexico
Approved
New York
Approved
North Carolina
Pending
North Dakota
Approved
Ohio
Approved
Oklahoma
Pending
Oregon
Pending
Pennsylvania
Approved
Rhode Island
Pending
South Carolina
Pending
South Dakota
No Required
Tennessee
Approved
Texas
Pending
Utah
Pending
Vermont
Approved
Virginia
Not Eligible
Washington
Approved
West Virginia
Pending
Wisconsin
Approved
Wyoming
Pending

Alabama

Requirements

The Alabama State Bar MCLE Commission requires attorneys to complete 12 credits, including 1 ethics, by December 31 of each year. All credits must be reported by February 15 of the following year. A maximum of 12 credits, including 1 ethics credit, may be carried over for 1 year only.  

Formats

  • Attorneys can earn unlimited “live” credit through live seminars, live webcasts, and co-sponsored locations with MyLAWCLE-Alabama approved programs
  • Attorneys are limited to 6 credits per compliance period of “online” programs through MyLAwCLE On-Demand programs