TCPA Essentials: Compliance, Litigation Defense, and Emerging Trends

Michele Shuster
Michele Shuster | Mac Murray & Shuster

Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection issues.

Live Video-Broadcast: April 17, 2025
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2 hour CLE
Tuition: $195.00
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Program Summary

Are telemarketing concerns keeping you up at night? Although individual TCPA cases decreased in 2024, class action suits significantly increased. In this course, Michele Shuster, former consumer protection regulator and a partner at Mac Murray & Shuster LLP, discusses key telemarketing laws, how best to comply with them, and the risks faced by businesses that don’t. Covered topics include a summary of the TCPA, including Do Not Call laws and text messaging best practices, regulated technology considerations, state laws and mini-TCPAs, class action case studies, and more.

Key topics to be discussed:

  • Summary of TCPA
  • Outline of state law
  • Litigation updates and trends

Date / Time: April 17, 2025

  • 1:00 pm – 3:10 pm Eastern
  • 12:00 pm – 2:10 pm Central
  • 11:00 am – 1:10 pm Mountain
  • 10:00 am – 12:10 pm Pacific

Closed-captioning available

Speakers

Speaker_Michele Shuster_myLawCLEMichele Shuster | Mac Murray & Shuster

Michele Shuster is the Managing Partner at Mac Murray & Shuster and former Chief of the Ohio Attorney General’s Consumer Protection Section. Bringing more than two decades of experience in the consumer protection arena, she advises highly regulated businesses on a wide range of privacy, advertising, and other consumer protection issues. Michele has an extensive background in the teleservices industry and regularly represents clients in matters before federal and state regulatory agencies, issues legal opinions on companies’ outbound dialing solutions, conducts telemarketing compliance audits, and provides defense in government enforcement actions.

Agenda

I. Summary of TCPA | 1:00pm – 2:00pm

  • Marketing calls v. non-marketing calls
  • Do not call
  • Internal do not call requests
  • Regulated technology
    • ATDS
    • Prerecorded/artificial voice
  • Disclosures
  • Calling time restrictions
  • Text messages
    • Industry best practices
      1. CTIA
      2. Campaign registry
  • Faxes
  • Exempt calls
    • Call volume

Break | 2:00pm – 2:10pm

II. Outline of state law | 2:10pm – 2:30pm

  • State-specific requirements
  • Mini-TCPAs

III. Litigation updates and trends | 2:30pm – 3:10pm

  • IMC case
  • Class action case studies
  • Best practices
    • Policies & procedures/compliance manuals
    • Training
    • Quality assurance
    • Regular audits
    • Vendor due diligence

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  • Over 1,000 Live CLE Webinars each year
  • All CLE webinars broadcasted in last 12 months
  • Programs covering over 35 practice areas
  • Hot topics & changes in the law
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  • Accreditation in every state

Access every CLE webinar,
every format, all year long!

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