Rob Pfaff is the Chief Operating Officer of EmployReward Solutions (ERS), bringing over 25 years of federal leadership experience in disability policy, program operations, and employment support. Before joining ERS, he served as Director of the Office of Employment Support at the Social Security Administration, where he led the Ticket to Work Program and related initiatives designed to help SSA beneficiaries achieve self-sufficiency through employment. His federal career also included roles as Director in SSA’s Office of Medical and Vocational Expertise, disability adjudicator, vocational rehabilitation specialist, and a detail to the U.S. House of Representatives Social Security Subcommittee. His leadership has influenced national disability policy, expanded access to benefits and employment for underserved communities, and strengthened cross-sector collaboration on behalf of individuals with disabilities.