Session I – Types of Insurance Adjusters and How to Negotiate with Them – Jorge R. Aviles

This session explores the various roles insurance adjusters play in claims handling and offers practical strategies for negotiating effectively with each type. Attendees will gain insight into adjuster motivations, constraints, and tactics, and learn how to tailor their approach to maximize claim outcomes and successful resolutions.

Key topics to be discussed:

• Types of insurance adjusters
• Adjuster objectives and tactics
• Negotiation strategies
• Practical tips and examples

Session II – Positioning the Case for Maximum Settlement Value – J. Wesley Hisaw

This one-hour session goes beyond the basics of dealing with adjusters and dives into how to position a case for top-tier settlement value. Drawing on years of experience negotiating with insurers across Mississippi and Tennessee, attorney J. Wesley Hisaw breaks down the timing, documentation, and psychological triggers that drive adjuster decisions. Attendees will learn how to prepare demand packages that command attention, recognize when an adjuster’s authority is tapped out, and apply structured follow-up strategies that move a claim toward resolution without unnecessary litigation. This session focuses on how to think like an adjuster while negotiating like a trial lawyer.

Key topics to be discussed:

• Positioning the case for maximum valuation
• Psychological leverage and adjuster behavior
• Timing, follow-up, and offer management
• Documentation and presentation tactics that move the needle

This course is co-sponsored with myLawCLE.

Closed-captioning available