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Compliance and Enforcement in Consumer Financial Services: Navigating the Changing Landscape of Federal and State Oversight (Presented by Troutman Pepper Locke)

Current federal and state regulatory trends in consumer finance, covering CFPB changes, AI compliance, fair lending, and enforcement priorities.

2025-10-29 13:00:00

Program Details

2025-10-29 13:00:00

Program Details

2025-10-29 13:00:00

Over 1,000+ webinars

2025-10-29 13:00:00

Course Overview

Navigating Consumer Financial Services Regulatory Shifts

2025-10-29 13:00:00

Participants will learn how federal and state regulatory changes impact compliance strategies for consumer financial services. Practical guidance addresses enforcement trends, AI considerations, and emerging challenges across lending, collections, and servicing.

Format

CLE Credit

2h CLE Credits

Level

Intermediate

Length

2

Key topics that will be covered

01
Regulatory Shifts
CFPB has been neutralized while states actively fill enforcement gaps.
02
AI Compliance
States lead AI regulation; fair lending testing remains critical despite federal pullback.
03
State Enforcement
State attorneys general are hiring former CFPB staff and increasing enforcement activity.
04
Bank Partnerships
Preemption arguments face challenges as states expand licensing requirements for bank partners.
05
Collections Updates
California extends Rosenthal Act protections to small business debt collection activities.
06
Medical Debt
Twenty states enacted medical debt credit reporting legislation amid federal rule changes.

Program schedule

clock 1:00 pm - 2:00 pm EST

Navigating Federal and State Regulatory Dynamics

This session examines the significant transformation in consumer financial services regulation following changes at the CFPB, including enforcement case closures and rule withdrawals. Attendees will explore how states are responding to the federal pullback through new legislation, enforcement initiatives, and recruitment of former CFPB personnel, while understanding why compliance programs should treat current changes as temporary.

Stefanie H. JackmanStefanie H. Jackman
Michael YaghiMichael Yaghi
Caleb N. RosenbergCaleb N. Rosenberg
Lane Richards PageLane Richards Page
clock 2:10 pm - 2:40 pm EST

CFPB and State AG Enforcement Strategies

Gain critical insights into how state attorneys general are filling perceived gaps in federal consumer protection, including New York’s landmark FAIR Act and expanded UDAP authority. This session covers AI regulatory developments, fair lending considerations despite reduced federal focus, and emerging enforcement areas including pricing transparency, junk fees, and protection of elderly consumers.

Stefanie H. JackmanStefanie H. Jackman
Michael YaghiMichael Yaghi
Caleb N. RosenbergCaleb N. Rosenberg
Lane Richards PageLane Richards Page
clock 2:40 pm - 3:10 pm EST

Emerging Trends in Collections and Credit Reporting

Explore the evolving landscape of small business lending regulations, bank model lending challenges, and the growing patchwork of state commercial financing disclosure laws. This session addresses AI compliance in collections including TCPA implications, medical debt developments at federal and state levels, and California’s new small business collections requirements under SB 1286.

Stefanie H. JackmanStefanie H. Jackman
Michael YaghiMichael Yaghi
Caleb N. RosenbergCaleb N. Rosenberg
Lane Richards PageLane Richards Page
Stefanie H. Jackman

Stefanie H. Jackman

Troutman Pepper Locke

Michael Yaghi

Michael Yaghi

Troutman Pepper Locke

Caleb N. Rosenberg

Caleb N. Rosenberg

Troutman Pepper Locke

Lane Richards Page

Lane Richards Page

Troutman Pepper Locke

Stefanie H. Jackman

Stefanie H. Jackman

Troutman Pepper Locke

Stefanie devotes her practice to assisting financial services institutions facing state and federal government investigations and examinations, counseling them on complex compliance issues, and defending them in individual and class action lawsuits. She represents clients across the financial services industry including banks, nonbanks, mortgage lenders, debt collectors, fintechs, and more.

Experience

Stefanie represents clients across the financial services industry on issues arising under federal and state consumer financial laws including UDAP/UDAAP statutes, FDCPA, FCRA, TCPA, EFTA, SCRA, and TILA. She regularly counsels clients on compliance assessments relating to debt collection, credit reporting, dispute resolution, fair lending, underwriting, and vendor oversight. She also assists clients in designing new products and processes including product structuring, advertising, online application flows, underwriting, and servicing-related strategies.
Michael Yaghi

Michael Yaghi

Troutman Pepper Locke

Michael is a partner in the firm’s State Attorneys General and Regulatory Investigations, Strategy + Enforcement (RISE) Practice Groups, advising clients on consumer protection enforcement matters and regulatory issues. He represents clients in regulatory enforcement investigations involving advertising, sales practices, membership programs, telemarketing, and consumer financial services.

Recognition & Leadership

The Legal 500 United States recognizes Michael as a key lawyer in its State Attorneys General Practice.

Experience

Michael began his career as a commercial litigator and works with companies facing regulatory enforcement cases brought by state attorneys general, the FTC, and CFPB. He handles investigations involving advertising campaigns, promotional materials, marketing and sales practices, telemarketing campaigns, and email marketing. He also leverages his experience with the Better Business Bureau to help clients enhance relationships with regional BBBs and the Council of Better Business Bureaus, leading to improvements in client BBB ratings and accreditation.
Caleb N. Rosenberg

Caleb N. Rosenberg

Troutman Pepper Locke

Caleb helps clients across the financial services industry navigate the complexities of a highly regulated landscape, advising fintech companies and state and national banks on regulatory risks posed by state and federal consumer protection laws.

Experience

Caleb advises industry trade groups on pending legislation and rules, drafts comment letters, and provides guidance on day-to-day operational issues. He assists with transactions including secured and unsecured loan agreements, retail installment sales contracts, credit card agreements, and alternative finance agreements. He performs regulatory due diligence on fintech companies and assists clients in responding to regulatory inquiries. Before entering private practice, Caleb was a staff attorney at the U.S. Court of Appeals for the Eighth Circuit, providing recommendations in civil and criminal cases on employment discrimination, FMLA, Class Action Fairness Act, federal jurisdiction, and procedural rules.
Lane Richards Page

Lane Richards Page

Troutman Pepper Locke

Lane represents financial institutions and other clients in federal and state regulatory investigations and complex civil litigation, with particular focus on consumer protection and fair lending issues.

Professional Involvement

Lane is committed to pro bono work, representing clients seeking asylum before the U.S. Immigration Court, handling housing matters before D.C. Superior and Landlord-Tenant courts, and advocating for clients seeking Social Security benefits before the Social Security Administration.

Experience

Lane has experience dealing with investigations led by the CFPB, DOJ, FTC, HUD, Office of the Comptroller of the Currency, SEC, and numerous state attorneys general. His practice extends to class action and general litigation, internal investigations, transactional due diligence, and risk assessments of policies and procedures.
Stefanie H. Jackman

Stefanie H. Jackman

Troutman Pepper Locke

Stefanie devotes her practice to assisting financial services institutions facing state and federal government investigations and examinations, counseling them on complex compliance issues, and defending them in individual and class action lawsuits. She represents clients across the financial services industry including banks, nonbanks, mortgage lenders, debt collectors, fintechs, and more.

Experience

Stefanie represents clients across the financial services industry on issues arising under federal and state consumer financial laws including UDAP/UDAAP statutes, FDCPA, FCRA, TCPA, EFTA, SCRA, and TILA. She regularly counsels clients on compliance assessments relating to debt collection, credit reporting, dispute resolution, fair lending, underwriting, and vendor oversight. She also assists clients in designing new products and processes including product structuring, advertising, online application flows, underwriting, and servicing-related strategies.
Michael Yaghi

Michael Yaghi

Troutman Pepper Locke

Michael is a partner in the firm’s State Attorneys General and Regulatory Investigations, Strategy + Enforcement (RISE) Practice Groups, advising clients on consumer protection enforcement matters and regulatory issues. He represents clients in regulatory enforcement investigations involving advertising, sales practices, membership programs, telemarketing, and consumer financial services.

Recognition & Leadership

The Legal 500 United States recognizes Michael as a key lawyer in its State Attorneys General Practice.

Experience

Michael began his career as a commercial litigator and works with companies facing regulatory enforcement cases brought by state attorneys general, the FTC, and CFPB. He handles investigations involving advertising campaigns, promotional materials, marketing and sales practices, telemarketing campaigns, and email marketing. He also leverages his experience with the Better Business Bureau to help clients enhance relationships with regional BBBs and the Council of Better Business Bureaus, leading to improvements in client BBB ratings and accreditation.
Caleb N. Rosenberg

Caleb N. Rosenberg

Troutman Pepper Locke

Caleb helps clients across the financial services industry navigate the complexities of a highly regulated landscape, advising fintech companies and state and national banks on regulatory risks posed by state and federal consumer protection laws.

Experience

Caleb advises industry trade groups on pending legislation and rules, drafts comment letters, and provides guidance on day-to-day operational issues. He assists with transactions including secured and unsecured loan agreements, retail installment sales contracts, credit card agreements, and alternative finance agreements. He performs regulatory due diligence on fintech companies and assists clients in responding to regulatory inquiries. Before entering private practice, Caleb was a staff attorney at the U.S. Court of Appeals for the Eighth Circuit, providing recommendations in civil and criminal cases on employment discrimination, FMLA, Class Action Fairness Act, federal jurisdiction, and procedural rules.
Lane Richards Page

Lane Richards Page

Troutman Pepper Locke

Lane represents financial institutions and other clients in federal and state regulatory investigations and complex civil litigation, with particular focus on consumer protection and fair lending issues.

Professional Involvement

Lane is committed to pro bono work, representing clients seeking asylum before the U.S. Immigration Court, handling housing matters before D.C. Superior and Landlord-Tenant courts, and advocating for clients seeking Social Security benefits before the Social Security Administration.

Experience

Lane has experience dealing with investigations led by the CFPB, DOJ, FTC, HUD, Office of the Comptroller of the Currency, SEC, and numerous state attorneys general. His practice extends to class action and general litigation, internal investigations, transactional due diligence, and risk assessments of policies and procedures.

Credits by state

AK2.0
AL2.0
AR2.0
AZ2.0
CA2.0
CO2.0
CT2.0
DC2.0
DE2.0
FL2.0
GA2.0
HI2.0
IA2.0
ID2.0
IL2.0
IN2.0
KS2.0
KY2.0
LA2.0
MA2.0
MD2.0
ME2.0
MI2.0
MN2.0
MO2.4
MS2.0
MT2.0
NC2.0
ND2.0
NE2.0
NH120.0
NJ2.4
NM2.0
NV2.0
NY2.0
OH2.0
OK2.5
OR2.0
PA2.0
RI2.5
SC2.0
SD2.0
TN2.0
TX2.0
UT2.0
VA2.0
VT2.0
WA2.0
WI2.0
WV2.4
WY2.0

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MCLE Credits

Alabama
Pending
Alaska
Approved
Arizona
Approved
Arkansas
Approved
California
Approved
Colorado
Pending
Connecticut
Approved
Delaware
Pending
District of Columbia
No Required
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Approved
Georgia
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Hawaii
Approved
Idaho
Approved
Illinois
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Indiana
Approved
Iowa
Pending
Kansas
Pending
Kentucky
Pending
Louisiana
Pending
Maine
Pending
Maryland
No Required
Massachusetts
No Required
Michigan
No Required
Minnesota
Approved
Mississippi
Pending
Missouri
Approved
Montana
Pending
Nebraska
Pending
Nevada
Approved
New Hampshire
Approved
New Jersey
Approved
New Mexico
Approved
New York
Approved
North Carolina
Pending
North Dakota
Approved
Ohio
Approved
Oklahoma
Pending
Oregon
Pending
Pennsylvania
Approved
Rhode Island
Pending
South Carolina
Pending
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No Required
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Approved
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Approved
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Pending
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Approved
Virginia
Not Eligible
Washington
Approved
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Pending
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Pending

Alabama

Requirements

The Alabama State Bar MCLE Commission requires attorneys to complete 12 credits, including 1 ethics, by December 31 of each year. All credits must be reported by February 15 of the following year. A maximum of 12 credits, including 1 ethics credit, may be carried over for 1 year only.  

Formats

  • Attorneys can earn unlimited “live” credit through live seminars, live webcasts, and co-sponsored locations with MyLAWCLE-Alabama approved programs
  • Attorneys are limited to 6 credits per compliance period of “online” programs through MyLAwCLE On-Demand programs