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Protecting Your Practice Through Clear Client Communication: Defining the Scope, Avoiding Conflicts, and Ethical Billing Made Practical

Master engagement letters, ethical billing, and conflict-checking procedures to protect your practice and build stronger client relationships.

2025-10-27 13:00:00

1 hours

Program Details

2025-10-27 13:00:00

2025-10-27 13:00:00

1h CLE Credits

2025-10-27 13:00:00

1 hours

Program Details

2025-10-27 13:00:00

Program Details

2025-10-27 13:00:00

Over 1,000+ webinars

2025-10-27 13:00:00

1 hours

Course Overview

Protecting Your Practice Through Documentation

2025-10-27 13:00:00

Participants will learn to draft effective engagement letters, implement conflict-checking systems, and establish ethical billing practices. These skills reduce malpractice claims and strengthen attorney-client relationships.

Format

CLE Credit

1h CLE Credits

Level

Intermediate

Length

1

Key topics that will be covered

01
Engagement Letters
Essential tool for setting expectations, clarifying roles, and establishing the attorney-client relationship foundation.
02
Scope Definition
Limit representation reasonably, identify the client clearly, and memorialize scope changes in writing.
03
Fee Arrangements
Address fee structure, retainers, costs, expenses, and consequences of non-payment explicitly.
04
Conflict Checking
Implement ongoing conflict-checking procedures at intake, before billing, and when parties change.
05
Ethical Billing
Use technology, bill accurately, send regular updates, and address non-payment promptly.
06
Closing Letters
Define when representation ends, return documents, and convert clients to former client status.

Program schedule

clock 1:00 pm - 1:15 pm EST

Ethical Requirements for Establishing Scope of Representation

This session explores the legal and ethical foundations for defining the attorney-client relationship under Model Rules 1.2(a), 1.4, 1.5, 1.7, and 1.9. Participants will learn why engagement letters are critical for avoiding confusion, clarifying roles, and complying with professional conduct obligations.

Tracy L. KeplerTracy L. Kepler
clock 1:15 pm - 1:30 pm EST

Drafting Effective Engagement Letters for Client Protection

Attorneys will learn to draft comprehensive engagement letters that clearly identify the client, define scope limitations, and address fees, termination, and file retention. This session covers essential provisions, special circumstances requiring additional terms, and language pitfalls to avoid.

Tracy L. KeplerTracy L. Kepler
clock 1:30 pm - 1:45 pm EST

Analyzing Conflicts and Implementing Waiver Procedures

This session examines how to establish robust conflict-checking systems that operate continuously throughout representation. Participants will learn best practices for standardization, documentation, and managing lateral hire risks to prevent disqualification and disciplinary action.

Tracy L. KeplerTracy L. Kepler
clock 1:45 pm - 2:00 pm EST

Ethical Billing Practices and Securing Timely Payment

Attorneys will discover strategies for setting fee expectations early, utilizing technology for billing efficiency, and maintaining professional billing etiquette. The session also addresses handling non-payment situations and weighing the risks of collection actions against alternatives.

Tracy L. KeplerTracy L. Kepler
Tracy L. Kepler

Tracy L. Kepler

CNA's Lawyers Insurance Program

Tracy L. Kepler

Tracy L. Kepler

CNA's Lawyers Insurance Program

Tracy L. Kepler has spent more than two decades in attorney regulation, discipline, and client protection. From 2000 to 2014, she served as Senior Litigation Counsel for the Illinois Attorney Registration and Disciplinary Commission (ARDC), where she investigated and prosecuted cases of attorney misconduct. She later directed the American Bar Association’s Center for Professional Responsibility, providing national leadership in legal and judicial ethics, professional regulation, professionalism, client protection, professional liability, and attorney well-being. She is now a Risk Control Director for CNA’s Lawyers Insurance Program, where she designs and develops risk control initiatives relevant to the practice of law.

Education & Credentials

Ms. Kepler is a graduate of Northwestern University in Evanston, Illinois, and received her law degree from New England School of Law in Boston, Massachusetts.

Recognition & Leadership

Ms. Kepler served as Director of the American Bar Association's Center for Professional Responsibility, a role of national leadership in developing and interpreting standards and scholarly resources in legal and judicial ethics, professional regulation, professionalism, client protection, professional liability, and attorney well-being. She has served on the Board of the National Organization of Bar Counsel (NOBC), including as its President, an organization of legal professionals whose members enforce the ethics rules that regulate lawyers' professional conduct. She sits on the board of the Institute for Well-Being in Law, formerly the National Task Force on Lawyer Well-Being, and is an author of its Well-Being Report. She is also an Advisory Board Member of the Mindfulness in Law Society.

Professional Involvement

Ms. Kepler has served on the ABA's Commission on Lawyers Assistance Programs as a Commission member, a member of its Advisory Committee, Chair of its Education and Senior Lawyer Committees, and a member of its National Conference Planning Committee. She is an Adjunct Professor teaching Legal Ethics at American University's Washington College of Law, Georgetown University Law Center, and Loyola School of Law in Chicago. She lectures frequently at CNA-sponsored events, state and local bar associations, and national seminars, and writes articles on law firm risk control and professional responsibility issues.

Experience

Ms. Kepler's career centers on what happens when a lawyer's conduct or capacity comes before a regulator. As Senior Litigation Counsel for the Illinois ARDC from 2000 to 2014, she investigated and prosecuted attorney misconduct cases. From 2014 to 2016, she served as an Associate Solicitor in the Office of General Counsel for the U.S. Patent & Trademark Office, concentrating her practice in the investigation, prosecution, and appeal of patent and trademark practitioner disciplinary matters before the Agency, U.S. District Courts, and the Federal Circuit, while providing policy advice on ethics and discipline matters to senior management and drafting and revising Agency regulations. In her current role at CNA, she develops and distributes risk control content for lawyers.
Tracy L. Kepler

Tracy L. Kepler

CNA's Lawyers Insurance Program

Tracy L. Kepler has spent more than two decades in attorney regulation, discipline, and client protection. From 2000 to 2014, she served as Senior Litigation Counsel for the Illinois Attorney Registration and Disciplinary Commission (ARDC), where she investigated and prosecuted cases of attorney misconduct. She later directed the American Bar Association’s Center for Professional Responsibility, providing national leadership in legal and judicial ethics, professional regulation, professionalism, client protection, professional liability, and attorney well-being. She is now a Risk Control Director for CNA’s Lawyers Insurance Program, where she designs and develops risk control initiatives relevant to the practice of law.

Education & Credentials

Ms. Kepler is a graduate of Northwestern University in Evanston, Illinois, and received her law degree from New England School of Law in Boston, Massachusetts.

Recognition & Leadership

Ms. Kepler served as Director of the American Bar Association's Center for Professional Responsibility, a role of national leadership in developing and interpreting standards and scholarly resources in legal and judicial ethics, professional regulation, professionalism, client protection, professional liability, and attorney well-being. She has served on the Board of the National Organization of Bar Counsel (NOBC), including as its President, an organization of legal professionals whose members enforce the ethics rules that regulate lawyers' professional conduct. She sits on the board of the Institute for Well-Being in Law, formerly the National Task Force on Lawyer Well-Being, and is an author of its Well-Being Report. She is also an Advisory Board Member of the Mindfulness in Law Society.

Professional Involvement

Ms. Kepler has served on the ABA's Commission on Lawyers Assistance Programs as a Commission member, a member of its Advisory Committee, Chair of its Education and Senior Lawyer Committees, and a member of its National Conference Planning Committee. She is an Adjunct Professor teaching Legal Ethics at American University's Washington College of Law, Georgetown University Law Center, and Loyola School of Law in Chicago. She lectures frequently at CNA-sponsored events, state and local bar associations, and national seminars, and writes articles on law firm risk control and professional responsibility issues.

Experience

Ms. Kepler's career centers on what happens when a lawyer's conduct or capacity comes before a regulator. As Senior Litigation Counsel for the Illinois ARDC from 2000 to 2014, she investigated and prosecuted attorney misconduct cases. From 2014 to 2016, she served as an Associate Solicitor in the Office of General Counsel for the U.S. Patent & Trademark Office, concentrating her practice in the investigation, prosecution, and appeal of patent and trademark practitioner disciplinary matters before the Agency, U.S. District Courts, and the Federal Circuit, while providing policy advice on ethics and discipline matters to senior management and drafting and revising Agency regulations. In her current role at CNA, she develops and distributes risk control content for lawyers.

Credits by state

AK1.0
AL1.0
AR1.0
AZ1.0
CA1.0
CO1.0
CT1.0
DC
DE1.0
FL1.0
GA1.0
HI1.0
IA1.0
ID1.0
IL1.0
IN1.0
KS1.0
KY1.0
LA1.0
MA1.0
MD1.0
ME1.0
MI1.0
MN1.0
MO1.2
MS1.0
MT1.0
NC1.0
ND1.0
NE1.0
NH60.0
NJ1.0
NM1.0
NV1.0
NY1.0
OH1.0
OK1.0
OR1.0
PA1.0
RI1.0
SC1.0
SD1.0
TN1.0
TX1.0
UT1.0
VA1.0
VT1.0
WA1.0
WI1.0
WV1.2
WY1.0

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

10,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

MCLE Credits

Alabama
Pending
Alaska
Approved
Arizona
Approved
Arkansas
Approved
California
Approved
Colorado
Approved
Connecticut
Approved
Delaware
Pending
District of Columbia
No Required
Florida
Approved
Georgia
Approved
Hawaii
Approved
Idaho
Pending
Illinois
Approved
Indiana
Approved
Iowa
Approved
Kansas
Pending
Kentucky
Pending
Louisiana
Pending
Maine
Pending
Maryland
No Required
Massachusetts
No Required
Michigan
No Required
Minnesota
Approved
Mississippi
Pending
Missouri
Approved
Montana
Approved
Nebraska
Pending
Nevada
Approved
New Hampshire
Approved
New Jersey
Approved
New Mexico
Approved
New York
Approved
North Carolina
Pending
North Dakota
Approved
Ohio
Approved
Oklahoma
Pending
Oregon
Approved
Pennsylvania
Approved
Rhode Island
Pending
South Carolina
Pending
South Dakota
No Required
Tennessee
Approved
Texas
Pending
Utah
Pending
Vermont
Approved
Virginia
Not Eligible
Washington
Approved
West Virginia
Pending
Wisconsin
Approved
Wyoming
Approved

Alabama

Requirements

The Alabama State Bar MCLE Commission requires attorneys to complete 12 credits, including 1 ethics, by December 31 of each year. All credits must be reported by February 15 of the following year. A maximum of 12 credits, including 1 ethics credit, may be carried over for 1 year only.  

Formats

  • Attorneys can earn unlimited “live” credit through live seminars, live webcasts, and co-sponsored locations with MyLAWCLE-Alabama approved programs
  • Attorneys are limited to 6 credits per compliance period of “online” programs through MyLAwCLE On-Demand programs