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2025-10-27 13:00:00
Over 1,000+ webinars
Course Overview
2025-10-27 13:00:00
1h CLE Credits
Intermediate
1
This session explores the legal and ethical foundations for defining the attorney-client relationship under Model Rules 1.2(a), 1.4, 1.5, 1.7, and 1.9. Participants will learn why engagement letters are critical for avoiding confusion, clarifying roles, and complying with professional conduct obligations.
Tracy L. KeplerAttorneys will learn to draft comprehensive engagement letters that clearly identify the client, define scope limitations, and address fees, termination, and file retention. This session covers essential provisions, special circumstances requiring additional terms, and language pitfalls to avoid.
Tracy L. KeplerThis session examines how to establish robust conflict-checking systems that operate continuously throughout representation. Participants will learn best practices for standardization, documentation, and managing lateral hire risks to prevent disqualification and disciplinary action.
Tracy L. KeplerAttorneys will discover strategies for setting fee expectations early, utilizing technology for billing efficiency, and maintaining professional billing etiquette. The session also addresses handling non-payment situations and weighing the risks of collection actions against alternatives.
Tracy L. Kepler
CNA

CNA
Tracy L. Kepler is the Director of Risk Control for CNA’s Lawyers’ Insurance Program, leading the lawyers’ professional liability team and developing risk control initiatives relevant to the practice of law. She has nearly 20 years of experience in attorney regulation and frequently lectures on law firm risk control and professional responsibility issues.

CNA
Tracy L. Kepler is the Director of Risk Control for CNA’s Lawyers’ Insurance Program, leading the lawyers’ professional liability team and developing risk control initiatives relevant to the practice of law. She has nearly 20 years of experience in attorney regulation and frequently lectures on law firm risk control and professional responsibility issues.
Requirements
The Alabama State Bar MCLE Commission requires attorneys to complete 12 credits, including 1 ethics, by December 31 of each year. All credits must be reported by February 15 of the following year. A maximum of 12 credits, including 1 ethics credit, may be carried over for 1 year only.
Formats