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38 practice areas
New sections: AI & the Law, Practice Management
100s of current and trending legal topics
Nationally recognized and highly experienced presenters

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Risk Management & Loss Prevention Challenges in the Hotel & Restaurant Industries (Presented by HospitalityLawyer.com)

Accessibility, bed bugs, and slip-and-falls drive hospitality’s most common and costly liability claims. Audit service animal, reservation, and website obligations; build bed bug prevention and complaint-response protocols; and apply administrative and engineering controls that reduce workers’ compensation exposure.

2026-08-05 12:00:00

1.5 hours

Program Details

2026-08-05 12:00:00

Program Details

2026-08-05 12:00:00

Over 1,000+ webinars

2026-08-05 12:00:00

1.5 hours

Course Overview

Your Biggest Liability Exposure Is Not in the Contract File

2026-08-05 12:00:00

ADA compliance no longer stops at the ramp and the guest room door. Accessibility obligations now extend into guest interactions, reservation inventory management, and digital platforms, with recent litigation trends following. Bed bug and fall exposure moved the same direction — away from the isolated incident, toward protocols and documentation.

Mishandle a service animal inquiry, and a compliance pitfall becomes a claim. Leave accessible room inventory unmanaged, and the reservation system supplies the evidence. Answer a bed bug complaint without documented procedure, and liability and reputation move together. Overlook the areas where falls occur most frequently, and workers’ compensation and general liability follow.

You leave with an ADA review path across service animals, reservation inventory, and website accessibility; a bed bug protocol covering prevention, complaint response, documentation, and pest management coordination; and administrative and engineering controls matched to where incidents actually cluster. These are operational policies you implement, not doctrine you file away.

Format

CLE Credit

1.5h CLE Credits

Level

Intermediate

Length

1.5

Key topics that will be covered

01
Service Animal Protocols
How ADA service animal requirements change front-desk and staff response at the point of guest interaction.
02
Accessible Room Inventory
How accessible guest room reservation and inventory management obligations reshape booking practice and recordkeeping.
03
Digital Accessibility Exposure
How website accessibility requirements and recent litigation trends redirect where compliance review time is spent.
04
Bed Bug Response
How step-by-step complaint response, documentation, and pest management coordination limit legal liability and reputational damage.
05
Fall Risk Mapping
How identifying the areas where slip, trip, and fall incidents occur most frequently changes inspection and maintenance priorities.
06
Controls That Hold
How administrative and engineering controls reduce workers’ compensation and general liability claim exposure.

Program schedule

clock 12:00 pm - 12:30 pm EST

ADA Compliance in Hospitality: Navigating Service Animals, Accessible Accommodations, and Digital Accessibility

ADA compliance continues to evolve, creating new challenges for hotels and restaurants as accessibility obligations extend beyond physical spaces into guest interactions and digital platforms. This session will examine key ADA requirements related to service animals, accessible guest room reservations and inventory management, and website accessibility, while highlighting common compliance pitfalls and recent litigation trends. Attendees will gain practical guidance on reducing liability, strengthening operational policies, and improving the guest experience through proactive accessibility planning.

Jordan B. SchwartzJordan B. Schwartz
clock 12:30 pm - 1:00 pm EST

Handling Unwelcome Guests: Proactive Bed Bug Prevention and Response

A hotel’s reputation in the hospitality industry is built on its cleanliness, comfort, and the trust it earns from guests. This presentation provides a comprehensive and proactive approach to managing bed bug risks in hospitality properties. It highlights the importance of effective prevention protocols, outlines step-by-step procedures for responding to guest complaints, and presents best practices for documentation, collaboration with pest management professionals, and minimizing legal liability while protecting the property’s reputation.

Maria VendittiMaria Venditti
clock 1:10 pm - 1:40 pm EST

Slip, Trip, and Fall Prevention in Hospitality

This session explores one of the hospitality industry’s most common and preventable sources of liability: slip, trip, and fall incidents. Attendees will examine the financial and operational impact of these claims, identify the areas of hotels and restaurants where incidents occur most frequently, and learn practical administrative and engineering controls that can reduce risk, improve workplace safety, and help prevent costly workers’ compensation and general liability claims.

Justin ShannonJustin Shannon
Jordan B. Schwartz

Jordan B. Schwartz

Conn Maciel Carey LLP

Maria Venditti

Maria Venditti

J.S. Held

Justin Shannon

Justin Shannon

HUB International

Jordan B. Schwartz

Jordan B. Schwartz

Conn Maciel Carey LLP

Jordan B. Schwartz is a partner in the Labor & Employment practice at Conn Maciel Carey LLP, working from the firm’s Washington, DC office. His counseling and litigation work spans discrimination and harassment defense, trade secret and restrictive covenant disputes, and wage and hour claims. A substantial part of his practice involves representing property owners and managers against accessibility claims brought under Title III of the Americans with Disabilities Act, and he works extensively with clients in the hospitality, club, and retail sectors.

Education & Credentials

Jordan earned his J.D. from the University of Michigan Law School in 2002 and holds a B.A. from Duke University, awarded cum laude, in 1999. He is admitted to practice in the District of Columbia, New Jersey, and New York. His federal court admissions include the U.S. District Courts for the District of Columbia, the District of Maryland, the District of Colorado, and the Eastern and Southern Districts of New York.

Recognition & Leadership

Jordan practices as a partner in the firm's Labor & Employment group, with a concentration in ADA accessibility and wage and hour compliance. He is a frequently invited speaker, with recent engagements including the Choice Hotels International Annual Convention, The Hospitality Law Conference, the New England Inns (NEIRA) Annual Conference, the Resort Hotel Association (RHA) Annual Conference, and the Club Management Association of America.

Professional Involvement

Jordan speaks regularly on workplace safety and employment topics and presents for the firm's Labor & Employment Webinar Series. His practice areas at the firm include ADA Accessibility, Labor & Employment, Wage & Hour, Trade Secret and Restrictive Covenant matters, Whistleblower and Retaliation defense, Workplace Litigation, Audits and Internal Investigations, and Workplace Violence Prevention. Alongside his litigation work, he conducts employer training on harassment, discrimination, and diversity, and advises on drug testing policies and marijuana-related workplace questions.

Experience

Jordan has defended hospitality owners and operators against Title III ADA suits brought by guests with disabilities over physical accessibility barriers, and has represented hotels, restaurants, and retail stores in litigation claiming their websites failed to comply with the ADA. His ADA counseling work includes on-site inspections, policy reviews, and website compliance assessments. His wage and hour matters include the defense of a retail company in a class action under the New York Labor Law concerning compensation of manual workers, and the defense of an employer in a case addressing child labor, overtime, meal break, and regular rate of pay compliance. He obtained a default judgment against a former employee and a successor employer arising from destruction of evidence and misappropriation of trade secrets. He has also defended religious discrimination claims tied to COVID-19 vaccine mandate compliance, defended a retail company against sexual harassment, sex discrimination, and retaliation claims, and conducted internal and external wage and hour audits.
Maria Venditti

Maria Venditti

J.S. Held

Maria Venditti, Ph.D., is an entomologist in the Environmental, Health, and Safety practice at J.S. Held, working from the firm’s Redmond, Washington office. Her work spans both urban and agricultural entomology, and she advises clients on identifying insect and nematode problems and on the remediation and prevention strategies that follow. She supports healthcare, academic, commercial, and residential facilities, and is fluent in English and Spanish.

Education & Credentials

Maria holds a Ph.D. in Crop Sciences with a focus on entomology and a Master of Science in Plant Pathology with a concentration in nematology. She earned both degrees at the University of Illinois at Urbana-Champaign.

Recognition & Leadership

Maria practices as an entomologist within the J.S. Held Environmental, Health, and Safety group, where her assignments include litigation support and environmental risk management.

Professional Involvement

Maria is a member of the Entomological Society of America. Her areas of expertise at the firm include environmental investigations, environmental risk management, regulatory compliance consulting, epidemiology consulting, litigation support, product stewardship, chemical registration, health risk management, and the assessment and remediation of PFAS and PCBs.

Experience

Maria has supported clients across healthcare, academic, commercial, and residential facilities in identifying insects and nematodes, including bed bugs, carpet beetles, termites, fleas, cluster flies, non-biting midges, fungal gnats, moth flies, and springtails. Her assignments have included recommendations for both remediation and preventive strategies.
Justin Shannon

Justin Shannon

HUB International

Justin Shannon, M.A.Ed., is a Property & Casualty Advisor with the Hospitality Practice at HUB International, where he specializes in insurance and risk management solutions for hotels, restaurants, and other hospitality businesses. He works closely with owners and operators to identify operational risks, strengthen loss prevention strategies, and develop insurance programs tailored to the unique challenges of the hospitality industry. Justin is an active industry thought leader, regularly publishing insights on hospitality risk management, insurance trends, and emerging operational exposures.

Education & Credentials

Justin attended Mississippi State University.

Professional Involvement

Justin is a member of the Hospitality Specialty Practice at HUB International. Alongside hospitality, his brokerage work extends to real estate.

Experience

Justin's client work spans hotels, restaurants, and resorts, ranging from boutique properties to large-scale resorts. His assignments cover property and casualty placement as well as the risk management strategies that accompany it, with an emphasis on minimizing risk, protecting assets, and maintaining operational continuity.
Jordan B. Schwartz

Jordan B. Schwartz

Conn Maciel Carey LLP

Jordan B. Schwartz is a partner in the Labor & Employment practice at Conn Maciel Carey LLP, working from the firm’s Washington, DC office. His counseling and litigation work spans discrimination and harassment defense, trade secret and restrictive covenant disputes, and wage and hour claims. A substantial part of his practice involves representing property owners and managers against accessibility claims brought under Title III of the Americans with Disabilities Act, and he works extensively with clients in the hospitality, club, and retail sectors.

Education & Credentials

Jordan earned his J.D. from the University of Michigan Law School in 2002 and holds a B.A. from Duke University, awarded cum laude, in 1999. He is admitted to practice in the District of Columbia, New Jersey, and New York. His federal court admissions include the U.S. District Courts for the District of Columbia, the District of Maryland, the District of Colorado, and the Eastern and Southern Districts of New York.

Recognition & Leadership

Jordan practices as a partner in the firm's Labor & Employment group, with a concentration in ADA accessibility and wage and hour compliance. He is a frequently invited speaker, with recent engagements including the Choice Hotels International Annual Convention, The Hospitality Law Conference, the New England Inns (NEIRA) Annual Conference, the Resort Hotel Association (RHA) Annual Conference, and the Club Management Association of America.

Professional Involvement

Jordan speaks regularly on workplace safety and employment topics and presents for the firm's Labor & Employment Webinar Series. His practice areas at the firm include ADA Accessibility, Labor & Employment, Wage & Hour, Trade Secret and Restrictive Covenant matters, Whistleblower and Retaliation defense, Workplace Litigation, Audits and Internal Investigations, and Workplace Violence Prevention. Alongside his litigation work, he conducts employer training on harassment, discrimination, and diversity, and advises on drug testing policies and marijuana-related workplace questions.

Experience

Jordan has defended hospitality owners and operators against Title III ADA suits brought by guests with disabilities over physical accessibility barriers, and has represented hotels, restaurants, and retail stores in litigation claiming their websites failed to comply with the ADA. His ADA counseling work includes on-site inspections, policy reviews, and website compliance assessments. His wage and hour matters include the defense of a retail company in a class action under the New York Labor Law concerning compensation of manual workers, and the defense of an employer in a case addressing child labor, overtime, meal break, and regular rate of pay compliance. He obtained a default judgment against a former employee and a successor employer arising from destruction of evidence and misappropriation of trade secrets. He has also defended religious discrimination claims tied to COVID-19 vaccine mandate compliance, defended a retail company against sexual harassment, sex discrimination, and retaliation claims, and conducted internal and external wage and hour audits.
Maria Venditti

Maria Venditti

J.S. Held

Maria Venditti, Ph.D., is an entomologist in the Environmental, Health, and Safety practice at J.S. Held, working from the firm’s Redmond, Washington office. Her work spans both urban and agricultural entomology, and she advises clients on identifying insect and nematode problems and on the remediation and prevention strategies that follow. She supports healthcare, academic, commercial, and residential facilities, and is fluent in English and Spanish.

Education & Credentials

Maria holds a Ph.D. in Crop Sciences with a focus on entomology and a Master of Science in Plant Pathology with a concentration in nematology. She earned both degrees at the University of Illinois at Urbana-Champaign.

Recognition & Leadership

Maria practices as an entomologist within the J.S. Held Environmental, Health, and Safety group, where her assignments include litigation support and environmental risk management.

Professional Involvement

Maria is a member of the Entomological Society of America. Her areas of expertise at the firm include environmental investigations, environmental risk management, regulatory compliance consulting, epidemiology consulting, litigation support, product stewardship, chemical registration, health risk management, and the assessment and remediation of PFAS and PCBs.

Experience

Maria has supported clients across healthcare, academic, commercial, and residential facilities in identifying insects and nematodes, including bed bugs, carpet beetles, termites, fleas, cluster flies, non-biting midges, fungal gnats, moth flies, and springtails. Her assignments have included recommendations for both remediation and preventive strategies.
Justin Shannon

Justin Shannon

HUB International

Justin Shannon, M.A.Ed., is a Property & Casualty Advisor with the Hospitality Practice at HUB International, where he specializes in insurance and risk management solutions for hotels, restaurants, and other hospitality businesses. He works closely with owners and operators to identify operational risks, strengthen loss prevention strategies, and develop insurance programs tailored to the unique challenges of the hospitality industry. Justin is an active industry thought leader, regularly publishing insights on hospitality risk management, insurance trends, and emerging operational exposures.

Education & Credentials

Justin attended Mississippi State University.

Professional Involvement

Justin is a member of the Hospitality Specialty Practice at HUB International. Alongside hospitality, his brokerage work extends to real estate.

Experience

Justin's client work spans hotels, restaurants, and resorts, ranging from boutique properties to large-scale resorts. His assignments cover property and casualty placement as well as the risk management strategies that accompany it, with an emphasis on minimizing risk, protecting assets, and maintaining operational continuity.

Credits by state

AK1.5
AL1.5
AR1.5
AZ1.5
CA1.5
CO1.5
CT1.5
DC1.5
DE1.5
FL1.5
GA1.5
HI1.5
IA1.5
ID1.5
IL1.5
IN1.5
KS1.5
KY1.5
LA1.5
MA1.5
MD1.5
ME1.5
MI1.5
MN1.5
MO1.8
MS1.5
MT1.5
NC1.5
ND1.5
NE1.5
NH90.0
NJ1.8
NM1.5
NV1.5
NY1.5
OH1.5
OK2.0
OR1.5
PA1.5
RI2.0
SC1.5
SD1.5
TN1.5
TX1.5
UT1.5
VA1.5
VT1.5
WA1.5
WI1.5
WV1.8
WY1.5

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Live stream programs

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Trusted by Legal Professionals

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10,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

MCLE Credits

Alabama
Approved
Alaska
Approved
Arizona
Approved
Arkansas
Approved
California
Approved
Colorado
Pending
Connecticut
Approved
Delaware
Pending
District of Columbia
No Required
Florida
Approved
Georgia
Pending
Hawaii
Approved
Idaho
Pending
Illinois
Pending
Indiana
Pending
Iowa
Pending
Kansas
Pending
Kentucky
Pending
Louisiana
Pending
Maine
Pending
Maryland
No Required
Massachusetts
No Required
Michigan
No Required
Minnesota
Pending
Mississippi
Pending
Missouri
Approved
Montana
Pending
Nebraska
Pending
Nevada
Pending
New Hampshire
Approved
New Jersey
Approved
New Mexico
Approved
New York
Approved
North Carolina
Pending
North Dakota
Approved
Ohio
Pending
Oklahoma
Pending
Oregon
Pending
Pennsylvania
Approved
Rhode Island
Pending
South Carolina
Pending
South Dakota
No Required
Tennessee
Pending
Texas
Approved
Utah
Pending
Vermont
Approved
Virginia
Not Eligible
Washington
Approved
West Virginia
Pending
Wisconsin
Pending
Wyoming
Pending

Alabama

Requirements

The Alabama State Bar MCLE Commission requires attorneys to complete 12 credits, including 1 ethics, by December 31 of each year. All credits must be reported by February 15 of the following year. A maximum of 12 credits, including 1 ethics credit, may be carried over for 1 year only.  

Formats

  • Attorneys can earn unlimited “live” credit through live seminars, live webcasts, and co-sponsored locations with MyLAWCLE-Alabama approved programs
  • Attorneys are limited to 6 credits per compliance period of “online” programs through MyLAwCLE On-Demand programs