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Spotting Consumer Protection Risks and Understanding State AG Enforcement Powers

Comprehensive overview of consumer protection litigation under federal statutes and state attorney general enforcement powers, investigations, and compliance strategies.

2025-11-05 13:00:00

Program Details

2025-11-05 13:00:00

Program Details

2025-11-05 13:00:00

Over 1,000+ webinars

2025-11-05 13:00:00

Course Overview

Navigating Consumer Protection Litigation and Enforcement

2025-11-05 13:00:00

Practitioners will master federal consumer credit statutes, state UDAP claims, and effective case intake strategies. Learn to coordinate with state attorneys general and implement compliance frameworks that prevent enforcement actions.

Format

CLE Credit

2h CLE Credits

Level

Intermediate

Length

2

Key topics that will be covered

01
Federal Statutes
Master key consumer credit protection laws including TILA, FCRA, FDCPA, and EFTA.
02
Case Intake
Learn effective client screening, document collection, and expectation-setting techniques.
03
Fee-Shifting
Understand the lodestar method for calculating attorney fees in consumer cases.
04
AG Enforcement
Explore state attorney general investigatory powers and multistate investigation procedures.
05
Emerging Trends
Examine current AG focus areas including big tech, junk fees, and AI.
06
Compliance
Develop consumer-centric practices and proactive engagement with AG offices.

Program schedule

clock 1:00 pm - 2:00 pm EST

Consumer Protection Litigation Fundamentals for General Practitioners

This session covers the essentials of spotting and handling consumer protection cases under federal statutes like the FDCPA and FCRA. Practitioners will learn effective client intake strategies, forum selection considerations including Article III standing requirements, and how fee-shifting provisions enable contingency-based representation in consumer law cases.

Stacy BardoStacy Bardo
Abigail StempsonAbigail Stempson
Jeff HillJeff Hill
Beth Bolen ChunBeth Bolen Chun
clock 2:10 pm - 3:10 pm EST

State AG Consumer Protection Enforcement and Compliance

This session examines the enforcement powers of state attorneys general, including pre-litigation investigatory authority, multistate investigations, and coordination with federal agencies. Attendees will explore emerging trends in AG scrutiny such as big tech, junk fees, and AI, along with best practices for compliance and proactive engagement with AG offices.

Stacy BardoStacy Bardo
Abigail StempsonAbigail Stempson
Jeff HillJeff Hill
Beth Bolen ChunBeth Bolen Chun
Stacy Bardo

Stacy Bardo

Bardo Law, P.C

Abigail Stempson

Abigail Stempson

Kelley Drye & Warren LLP

Jeff Hill

Jeff Hill

Office of the Tennessee Attorney General

Beth Bolen Chun

Beth Bolen Chun

Kelley Drye & Warren LLP

Stacy Bardo

Stacy Bardo

Bardo Law, P.C

Stacy Bardo is the founder of Bardo Law, P.C., a consumer protection litigation firm in Chicago, Illinois with more than 20 years of experience advocating on behalf of consumers in matters involving debt collection, identity theft, credit reporting, consumer fraud, warranty breaches, automobile financing, and mortgage servicing.

Education & Credentials

Graduate of Northwestern University and Loyola University Chicago School of Law.

Professional Involvement

Past member of NACA's Board of Directors, serving two years as Co-Chair. Currently sits on the Steering Committee for Educational Programming as a joint project between NACA and the National Consumer Law Center and on NACA's Nominating Committee. Legislative Liaison for the Chicago Bar Association's Consumer Law Committee and past Vice-Chair. Professionals Board member of CARPLS legal services organization.

Experience

Over 20 years of consumer protection litigation experience. Has been principally involved in thousands of actions involving debt collection, identity theft, credit reporting practices, consumer fraud, warranty breaches, automobile financing, repossession, odometer fraud, and mortgage servicing. Appointed class counsel in multiple national and statewide class actions certified in Illinois, Indiana, New York, California, Michigan, Minnesota, and Washington. Licensed in Illinois, U.S. District Courts for Northern District of Illinois, Eastern and Western Districts of Wisconsin, Northern District of Indiana, Western District of Michigan, and U.S. Courts of Appeal for the Seventh and Ninth Circuits.
Abigail Stempson

Abigail Stempson

Kelley Drye & Warren LLP

Abby Stempson focuses her practice on state attorneys general (AG) investigations and advising on AG priorities and consumer protection compliance. Abby’s experience includes both proactive and defensive counseling. She frequently advocates for clients and trade associations at the staff and executive level at State AG offices, using her wide network of contacts to obtain superior client results. Abby also defends clients in state and federal enforcement actions, responds to subpoenas and civil investigative demands, and leads internal investigations and compliance review. She has engaged in this work for clients in many industries ranging from the pharmaceutical, real estate, travel, multinational retail, and financial sectors.

Education & Credentials

Abigail earned her J.D. from the University of Nebraska College of Law in 2004 and her B.S. in Business Administration with an accounting emphasis from the University of Nebraska–Lincoln in 2001. She is admitted to practice in the District of Columbia and Nebraska.

Recognition & Leadership

Abigail is ranked nationally in Chambers USA for State AG work (2026). She received the FTC Bureau of Consumer Protection Partner Award in 2022 and the NAAG Executive Director Award in 2021.

Professional Involvement

Abigail has served as a board member of the National Association of State Charities Officials and taught as an adjunct professor at the University of Nebraska–Lincoln College of Business from 2004 to 2017.

Experience

Prior to joining KDW, Abby was Director of the National Attorneys General Training and Research Institute’s Center for Consumer Protection at the National Association of Attorneys General (NAAG), where she interacted with state AGs and their staff, at every level, in all 50 states. She provided training and research and was often called upon to serve as a national resource on state AG consumer protection priorities and enforcement authority.

Prior to NAAG, Abby was Chief of the Public Protection Bureau and Consumer Protection Division in the Nebraska Attorney General’s Office and an assistant attorney general, where she focused on consumer fraud and deceptive trade practices, nonprofit organizations, charitable trusts, and antitrust matters. She led Nebraska’s White Collar Fraud Task Force, was a member of the Suspicious Activity Report state review team and served as a board member of the National Association of State Charities Officials. Abby acted in leadership roles on numerous multi-state consumer protection matters. She also served as an adjunct professor at the University of Nebraska for 13 years.
Jeff Hill

Jeff Hill

Office of the Tennessee Attorney General

Jeff Hill is Executive Counsel with the Tennessee Attorney General’s office focusing on multi-state matters, with extensive experience leading consumer protection enforcement for the state.

Education & Credentials

J.D. from the University of Tennessee College of Law.

Experience

Executive Counsel with the Tennessee Attorney General's office. Previously Deputy of the Consumer Protection Division, responsible for leading consumer protection enforcement for the state from 2002 through 2022. Joined the Tennessee Attorney General's Office in 1994.
Beth Bolen Chun

Beth Bolen Chun

Kelley Drye & Warren LLP

Beth Chun is Special Counsel at Kelley Drye & Warren LLP, where she advises clients on state attorney general investigations, consumer protection, advertising, privacy, data security, and regulatory compliance. Drawing on nearly a decade of experience in the Texas Attorney General’s Consumer Protection Division, Beth helps companies respond to consumer complaints, civil investigative demands, subpoenas, and enforcement actions while minimizing legal and business risks.

Education & Credentials

Beth earned her Juris Doctor from The University of Texas School of Law in 2012, where she served as a submissions and articles editor for the Texas International Law Journal. She received her Bachelor of Arts in History and Managerial Studies from Rice University in 2009. She is admitted to practice in Texas, the District of Columbia, and the U.S. District Court for the Western District of Texas.

Recognition & Leadership

During her tenure with the Texas Attorney General's Office, Beth co-chaired the states' CAFA Working Group, served as the principal drafter for numerous multistate investigations, and supervised the Consumer Protection Division's intake and complaint team. Her leadership in multistate enforcement matters has made her a trusted advisor on state consumer protection priorities and regulatory investigations.

Professional Involvement

Beth is a member of the Texas Bar and the District of Columbia Bar. She frequently advises businesses across financial services, healthcare, media, real estate, retail, software, and technology sectors on consumer protection compliance, subscription marketing, privacy, and advertising law.

Experience

Before joining Kelley Drye, Beth spent nearly ten years in the Texas Attorney General's Consumer Protection Division, where she investigated and prosecuted violations of state and federal consumer protection laws and led numerous multistate investigations involving national companies. Her representative matters include serving as lead counsel in a digital payment processing investigation, participating on the executive committee for a $113 million multistate smartphone manufacturer settlement, leading a tourism website investigation, and serving as co-counsel on wireless cramming settlements that secured more than $300 million in consumer restitution. She now represents companies in state attorney general investigations, compliance counseling, and consumer protection matters involving advertising, privacy, and automatic renewal laws.
Stacy Bardo

Stacy Bardo

Bardo Law, P.C

Stacy Bardo is the founder of Bardo Law, P.C., a consumer protection litigation firm in Chicago, Illinois with more than 20 years of experience advocating on behalf of consumers in matters involving debt collection, identity theft, credit reporting, consumer fraud, warranty breaches, automobile financing, and mortgage servicing.

Education & Credentials

Graduate of Northwestern University and Loyola University Chicago School of Law.

Professional Involvement

Past member of NACA's Board of Directors, serving two years as Co-Chair. Currently sits on the Steering Committee for Educational Programming as a joint project between NACA and the National Consumer Law Center and on NACA's Nominating Committee. Legislative Liaison for the Chicago Bar Association's Consumer Law Committee and past Vice-Chair. Professionals Board member of CARPLS legal services organization.

Experience

Over 20 years of consumer protection litigation experience. Has been principally involved in thousands of actions involving debt collection, identity theft, credit reporting practices, consumer fraud, warranty breaches, automobile financing, repossession, odometer fraud, and mortgage servicing. Appointed class counsel in multiple national and statewide class actions certified in Illinois, Indiana, New York, California, Michigan, Minnesota, and Washington. Licensed in Illinois, U.S. District Courts for Northern District of Illinois, Eastern and Western Districts of Wisconsin, Northern District of Indiana, Western District of Michigan, and U.S. Courts of Appeal for the Seventh and Ninth Circuits.
Abigail Stempson

Abigail Stempson

Kelley Drye & Warren LLP

Abby Stempson focuses her practice on state attorneys general (AG) investigations and advising on AG priorities and consumer protection compliance. Abby’s experience includes both proactive and defensive counseling. She frequently advocates for clients and trade associations at the staff and executive level at State AG offices, using her wide network of contacts to obtain superior client results. Abby also defends clients in state and federal enforcement actions, responds to subpoenas and civil investigative demands, and leads internal investigations and compliance review. She has engaged in this work for clients in many industries ranging from the pharmaceutical, real estate, travel, multinational retail, and financial sectors.

Education & Credentials

Abigail earned her J.D. from the University of Nebraska College of Law in 2004 and her B.S. in Business Administration with an accounting emphasis from the University of Nebraska–Lincoln in 2001. She is admitted to practice in the District of Columbia and Nebraska.

Recognition & Leadership

Abigail is ranked nationally in Chambers USA for State AG work (2026). She received the FTC Bureau of Consumer Protection Partner Award in 2022 and the NAAG Executive Director Award in 2021.

Professional Involvement

Abigail has served as a board member of the National Association of State Charities Officials and taught as an adjunct professor at the University of Nebraska–Lincoln College of Business from 2004 to 2017.

Experience

Prior to joining KDW, Abby was Director of the National Attorneys General Training and Research Institute’s Center for Consumer Protection at the National Association of Attorneys General (NAAG), where she interacted with state AGs and their staff, at every level, in all 50 states. She provided training and research and was often called upon to serve as a national resource on state AG consumer protection priorities and enforcement authority.

Prior to NAAG, Abby was Chief of the Public Protection Bureau and Consumer Protection Division in the Nebraska Attorney General’s Office and an assistant attorney general, where she focused on consumer fraud and deceptive trade practices, nonprofit organizations, charitable trusts, and antitrust matters. She led Nebraska’s White Collar Fraud Task Force, was a member of the Suspicious Activity Report state review team and served as a board member of the National Association of State Charities Officials. Abby acted in leadership roles on numerous multi-state consumer protection matters. She also served as an adjunct professor at the University of Nebraska for 13 years.
Jeff Hill

Jeff Hill

Office of the Tennessee Attorney General

Jeff Hill is Executive Counsel with the Tennessee Attorney General’s office focusing on multi-state matters, with extensive experience leading consumer protection enforcement for the state.

Education & Credentials

J.D. from the University of Tennessee College of Law.

Experience

Executive Counsel with the Tennessee Attorney General's office. Previously Deputy of the Consumer Protection Division, responsible for leading consumer protection enforcement for the state from 2002 through 2022. Joined the Tennessee Attorney General's Office in 1994.
Beth Bolen Chun

Beth Bolen Chun

Kelley Drye & Warren LLP

Beth Chun is Special Counsel at Kelley Drye & Warren LLP, where she advises clients on state attorney general investigations, consumer protection, advertising, privacy, data security, and regulatory compliance. Drawing on nearly a decade of experience in the Texas Attorney General’s Consumer Protection Division, Beth helps companies respond to consumer complaints, civil investigative demands, subpoenas, and enforcement actions while minimizing legal and business risks.

Education & Credentials

Beth earned her Juris Doctor from The University of Texas School of Law in 2012, where she served as a submissions and articles editor for the Texas International Law Journal. She received her Bachelor of Arts in History and Managerial Studies from Rice University in 2009. She is admitted to practice in Texas, the District of Columbia, and the U.S. District Court for the Western District of Texas.

Recognition & Leadership

During her tenure with the Texas Attorney General's Office, Beth co-chaired the states' CAFA Working Group, served as the principal drafter for numerous multistate investigations, and supervised the Consumer Protection Division's intake and complaint team. Her leadership in multistate enforcement matters has made her a trusted advisor on state consumer protection priorities and regulatory investigations.

Professional Involvement

Beth is a member of the Texas Bar and the District of Columbia Bar. She frequently advises businesses across financial services, healthcare, media, real estate, retail, software, and technology sectors on consumer protection compliance, subscription marketing, privacy, and advertising law.

Experience

Before joining Kelley Drye, Beth spent nearly ten years in the Texas Attorney General's Consumer Protection Division, where she investigated and prosecuted violations of state and federal consumer protection laws and led numerous multistate investigations involving national companies. Her representative matters include serving as lead counsel in a digital payment processing investigation, participating on the executive committee for a $113 million multistate smartphone manufacturer settlement, leading a tourism website investigation, and serving as co-counsel on wireless cramming settlements that secured more than $300 million in consumer restitution. She now represents companies in state attorney general investigations, compliance counseling, and consumer protection matters involving advertising, privacy, and automatic renewal laws.

Credits by state

AK2.0
AL2.0
AR2.0
AZ2.0
CA2.0
CO2.0
CT2.0
DC
DE2.0
FL2.0
GA2.0
HI2.0
IA2.0
ID2.0
IL2.0
IN2.0
KS2.0
KY2.0
LA2.0
MA2.0
MD2.0
ME2.0
MI2.0
MN2.0
MO2.4
MS2.0
MT2.0
NC2.0
ND2.0
NE2.0
NH120.0
NJ2.0
NM2.0
NV2.0
NY2.0
OH2.0
OK2.5
OR2.0
PA2.0
RI2.5
SC2.0
SD2.0
TN2.0
TX2.0
UT2.0
VA2.0
VT2.0
WA2.0
WI2.0
WV2.4
WY2.0

1000+

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Access to live webinars & recordings

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Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

10,000+

Trusted by Legal Professionals

1000+

Live stream programs

24/7

Access to live webinars & recordings

70,000+

Trusted by Legal Professionals

MCLE Credits

Alabama
Pending
Alaska
Approved
Arizona
Approved
Arkansas
Approved
California
Approved
Colorado
Approved
Connecticut
Approved
Delaware
Pending
District of Columbia
No Required
Florida
Approved
Georgia
Approved
Hawaii
Approved
Idaho
Pending
Illinois
Approved
Indiana
Approved
Iowa
Pending
Kansas
Pending
Kentucky
Pending
Louisiana
Pending
Maine
Pending
Maryland
No Required
Massachusetts
No Required
Michigan
No Required
Minnesota
Approved
Mississippi
Pending
Missouri
Approved
Montana
Pending
Nebraska
Pending
Nevada
Approved
New Hampshire
Approved
New Jersey
Approved
New Mexico
Approved
New York
Approved
North Carolina
Pending
North Dakota
Approved
Ohio
Approved
Oklahoma
Pending
Oregon
Pending
Pennsylvania
Approved
Rhode Island
Pending
South Carolina
Pending
South Dakota
No Required
Tennessee
Approved
Texas
Approved
Utah
Pending
Vermont
Approved
Virginia
Not Eligible
Washington
Approved
West Virginia
Pending
Wisconsin
Approved
Wyoming
Pending

Alabama

Requirements

The Alabama State Bar MCLE Commission requires attorneys to complete 12 credits, including 1 ethics, by December 31 of each year. All credits must be reported by February 15 of the following year. A maximum of 12 credits, including 1 ethics credit, may be carried over for 1 year only.  

Formats

  • Attorneys can earn unlimited “live” credit through live seminars, live webcasts, and co-sponsored locations with MyLAWCLE-Alabama approved programs
  • Attorneys are limited to 6 credits per compliance period of “online” programs through MyLAwCLE On-Demand programs