Program Details
2026-03-31 13:00:00
Over 1,000+ webinars
Course Overview
2026-03-31 13:00:00
1h CLE Credits
Intermediate
1
1:00 pm - 1:10 pm ESTCommunication has ranked as the #1 bar complaint for over two decades. Attendees examine the malpractice statistics driving that reality and are introduced to the Communications → Engagement → Experience framework anchoring the entire program.
Benjamin R. Gold
Paul Bamert 1:10 pm - 1:20 pm ESTAttorneys walk through ABA Model Rules 1.4 and 1.6 alongside how FL, TX, CA, NY, IL, and OH interpret these obligations — with focused analysis on what “reasonable” and “prompt” mean in today’s digital practice environment.
Benjamin R. GoldPaul Bamert 1:20 pm - 1:30 pm ESTThe data is stark: 72% of attorneys believe they communicate well, yet only 40% of clients agree. Attendees examine three compounding gaps — in communication, measurement, and operations — that silently erode client trust and firm performance.
Benjamin R. GoldPaul Bamert 1:30 pm - 1:40 pm ESTAttorneys learn to distinguish experience data from operational data, apply Net Promoter Score as a measurement tool, and understand how documented communication patterns support both client satisfaction and a defensible record under Rule 1.6(b)(5).
Benjamin R. GoldPaul Bamert 1:40 pm - 1:50 pm ESTGrowth begins with ethical strategy. Attorneys explore how Rule 7.3 governs client review solicitation and how Rule 1.9 shapes former client relationships — and how both rules can anchor a referral-driven, sustainable practice model.
Benjamin R. GoldPaul Bamert 1:50 pm - 2:00 pm ESTThe program closes with a live mobile-first client engagement demonstration, an ethical look at AI-assisted response prioritization, and open Q&A — giving attendees the opportunity to apply session concepts directly to their own practice challenges.
Benjamin R. GoldPaul BamertBenjamin R. Gold, Esq. is the Founder of Lawyer Stories, a leading legal media platform and professional community dedicated to connecting and amplifying the voices of attorneys nationwide. Licensed in Massachusetts, Maine, and Connecticut, Benjamin has built Lawyer Stories into a national platform encompassing The Lawyer Stories Podcast, live networking events, and strategic partnerships across the legal industry. Through storytelling and thought leadership, he helps lawyers strengthen their visibility, leadership presence, and business development skills in a rapidly evolving profession.
Paul Bamert is the Vice President of Marketing at Case Status, where he leads strategic initiatives focused on modernizing client engagement in the legal industry. Drawing on a background in mechanical engineering and an MBA, Paul brings a systems-driven and entrepreneurial mindset to the challenge of improving law firm communication, measurement, and client experience. He has helped guide legal technology initiatives enabling firms to reduce risk, increase transparency, and deliver more predictable, client-centered outcomes. Under his leadership, Case Status continues to advance solutions that align ethical compliance with measurable client engagement.
Benjamin R. Gold, Esq. is the Founder of Lawyer Stories, a leading legal media platform and professional community dedicated to connecting and amplifying the voices of attorneys nationwide. Licensed in Massachusetts, Maine, and Connecticut, Benjamin has built Lawyer Stories into a national platform encompassing The Lawyer Stories Podcast, live networking events, and strategic partnerships across the legal industry. Through storytelling and thought leadership, he helps lawyers strengthen their visibility, leadership presence, and business development skills in a rapidly evolving profession.
Paul Bamert is the Vice President of Marketing at Case Status, where he leads strategic initiatives focused on modernizing client engagement in the legal industry. Drawing on a background in mechanical engineering and an MBA, Paul brings a systems-driven and entrepreneurial mindset to the challenge of improving law firm communication, measurement, and client experience. He has helped guide legal technology initiatives enabling firms to reduce risk, increase transparency, and deliver more predictable, client-centered outcomes. Under his leadership, Case Status continues to advance solutions that align ethical compliance with measurable client engagement.
Requirements
The Alabama State Bar MCLE Commission requires attorneys to complete 12 credits, including 1 ethics, by December 31 of each year. All credits must be reported by February 15 of the following year. A maximum of 12 credits, including 1 ethics credit, may be carried over for 1 year only.
Formats
