Chatbots, Third-Party Online Chat Solutions, and Online Tracking: Legal Challenges and Compliance Considerations

Jacqueline Cooney
Jacqueline Cooney | Arnall Golden Gregory LLP

Jacqueline Cooney is a partner and co-chair of the Privacy & Cybersecurity practice with 30 years of experience handling privacy, governance, risk, compliance, and public policy matters. She also serves as co-chair of the Emerging Technologies industry team and a member of the Life Sciences industry team. She provides clients with practical, operational, and business-focused guidance related to complex issues such as compliance with regulations, cross-border data transfers, data protection contracts, and development of compliant privacy and cybersecurity policies and documentation

Live Video-Broadcast: April 18, 2025

2 hour CLE

Tuition: $395.00
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Program Summary

This program will provide legal professionals and business leaders with essential insights regarding how chatbots, third-party chat solutions, and online tracking can raise legal challenges, including in the areas of privacy, AI regulation, consumer protection and fraud. Participants will explore the legal framework related to these types of online communications, including recent developments under key laws, such as the California Invasion of Privacy Act (CIPA) and the implications of recent court rulings. The session will focus on addressing key areas of legal risk and how to maintain compliance and transparency when implementing these technologies on websites and apps. Additionally, attendees will learn how to best evaluate third-party chat solutions and tracking technologies to reduce legal risk and maintain compliance with applicable law.

Key topics to be discussed:

  • Types of chatbots, third-party chat solutions, and online tracking tools that present legal risk
  • Recent developments under key laws
  • Implementing compliant and transparent chatbots, third-party chat solutions, and online tracking tools
  • Evaluating third-party vendors

Date / Time: April 18, 2025

  • 2:00 pm – 4:10 pm Eastern
  • 1:00 pm – 3:10 pm Central
  • 12:00 pm – 2:10 pm Mountain
  • 11:00 am – 1:10 pm Pacific

Closed-captioning available

Speakers

Speaker_Jacqueline Cooney_myLawCLEJacqueline Cooney | Arnall Golden Gregory LLP

Jacqueline Cooney is a partner and co-chair of the Privacy & Cybersecurity practice with 30 years of experience handling privacy, governance, risk, compliance, and public policy matters. She also serves as co-chair of the Emerging Technologies industry team and a member of the Life Sciences industry team.

Jackie has deep experience in U.S. and EU privacy and cybersecurity laws and regulations. She provides clients with practical, operational, and business-focused guidance related to complex issues such as compliance with regulations, cross-border data transfers, data protection contracts, and development of compliant privacy and cybersecurity policies and documentation. She has worked with dozens of clients across all industry including in the retail industry.

Additionally, Jackie provides breach response support, including during the first hours of a breach all the way through forensic and government investigations and notifications to individuals and government agencies. She also has experience working with U.S. and international regulators.

Agenda

I. Types of chatbots, third-party chat solutions, and online tracking tools that present legal risk | 2:00pm – 2:30pm

II. Recent developments under key laws | 2:30pm – 3:00pm

  • California Invasion of Privacy Act (CIPA)

Break | 3:00pm – 3:10pm

III. Implementing compliant and transparent chatbots, third-party chat solutions, and online tracking tools | 3:10pm – 3:40pm

IV. Evaluating third-party vendors | 3:40pm – 4:10pm

Credits

Alaska

Approved for CLE Credits
2 General

Our programs are CLE-eligible through Alaska’s recognition of multi-jurisdictional reciprocity.
Alabama

Approved for CLE Credits
2 General

Arkansas

Approved for CLE Credits
2 General

Arizona

Approved for CLE Credits
2 General

California

Approved for CLE Credits
2 General

Colorado

Pending CLE Approval
2 General

Connecticut

Approved for CLE Credits
2 General

District of Columbia

No MCLE Required
2 CLE Hour(s)

Delaware

Pending CLE Approval
2 General

Florida

Approved via Attorney Submission
2.5 General Hours

Receive CLE credit in Florida via attorney submission.
Georgia

Pending CLE Approval
2 General

Hawaii

Approved for CLE Credits
2.4 General

Iowa

Pending CLE Approval
2 General

Idaho

Pending CLE Approval
2 General

Illinois

Approved for CLE Credits
2 General

Indiana

Pending CLE Approval
2 General

Kansas

Pending CLE Approval
2 Substantive

Kentucky

Pending CLE Approval
2 General

Louisiana

Pending CLE Approval
2 General

Massachusetts

No MCLE Required
2 CLE Hour(s)

Maryland

No MCLE Required
2 CLE Hour(s)

Maine

Pending CLE Approval
2 General

Michigan

No MCLE Required
2 CLE Hour(s)

Minnesota

Pending CLE Approval
2 General

Missouri

Approved for CLE Credits
2.4 General

Mississippi

Pending CLE Approval
2 General

Montana

Pending CLE Approval
2 General

North Carolina

Pending CLE Approval
2 General

North Dakota

Approved for CLE Credits
2 General

Our programs are CLE-eligible through North Dakota’s recognition of multi-jurisdictional reciprocity. Section 1, Policy 1.14
Nebraska

Pending CLE Approval
2 General

myLawCLE reports attendance to Nebraska on each attorney’s behalf for all programs. Please do not self-report.
New Hampshire

Approved for CLE Credits
120 General

As of July 1, 2014, the NHMCLE Board no longer provides pre- or post-approval of courses. Attendees must self-determine whether a program is eligible for credit, and self-report their attendance online at www.nhbar.org, based on qualification provisions of Rule 53.
New Jersey

Approved for CLE Credits
2.4 General

Our programs are CLE-eligible through New Jersey’s recognition of multi-jurisdictional reciprocity, except for the courses required under BCLE Reg. 201:2
New Mexico

Approved for CLE Credits
2 General

Nevada

Approved for CLE Credits
2 General

New York

Approved for CLE Credits
2.4 General

Our programs are CLE-eligible through New York’s Approved Jurisdiction Group “B”.
Ohio

Pending CLE Approval
2 General

Oklahoma

Pending CLE Approval
2.5 General

Oregon

Pending CLE Approval
2 General

Pennsylvania

Approved for CLE Credits
2 General

Rhode Island

Pending CLE Approval
2.5 General

South Carolina

Pending CLE Approval
2 General

South Dakota

No MCLE Required
2 CLE Hour(s)

Tennessee

Approved for CLE Credits
2 General

Texas

Approved for CLE Credits
2 General

Utah

Pending CLE Approval
2 General

Virginia

Not Eligible
2 General Hours

Vermont

Approved for CLE Credits
2 General

Washington

Approved via Attorney Submission
2 Law & Legal Hours

Receive CLE credit in Washignton via attorney submission.
Wisconsin

Pending CLE Approval
2.4 General

West Virginia

Pending CLE Approval
2.4 General

Wyoming

Pending CLE Approval
2 General

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