Clear and Ethical Communication: The Key to Client Satisfaction and Compliance

Amber Bevacqua-Lynott
Amber Bevacqua-Lynott | Buchalter

Amber Bevacqua-Lynott is a Senior Counsel in the Firm’s Portland and San Diego offices, and a member of the Firm’s Professional Responsibility and Litigation Practice Groups.

On-Demand: November 12, 2024
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1 hour CLE
Tuition: $95.00
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Program Summary

Client communication is one of the easiest things you can do to avoid a Bar complaint. However, knowing when, how and what to communicate to clients can be both worrisome and consuming. This program provides simple and straightforward hypotheticals and practice advice to comply with ethical obligations, manage client expectations, and engender client gratification.

Key topics to be discussed:

  • Understanding your obligations: What you must tell clients and when
  • Managing client expectations: How to regulate what is “reasonable”
  • Practical tips to ethically communicate with your clients

Closed-captioning available

Speakers

Amber Bevacqua-Lynott_myLawCLEAmber Bevacqua-Lynott | Buchalter

Amber Bevacqua-Lynott is a Senior Counsel in the Firm’s Portland and San Diego offices, and a member of the Firm’s Professional Responsibility and Litigation Practice Groups. Ms. Bevacqua-Lynott provides guidance and legal representation to attorneys, licensed professionals, and other business clients, including firms and inhouse legal departments. Her practice centers on legal ethics, risk management, and discipline defense. She acts as outside counsel to clients in a variety of industries, providing advice and counsel on all manner of ethics issues, including conflicts, confidentiality, malpractice, risk management, and fee issues.

In addition, Ms. Bevacqua-Lynott represents lawyers, students, and other professionals in front of regulatory authorities and bar associations on licensing, admissions, reinstatement, reciprocity, character and fitness, consumer protection, unauthorized practice of law, and disciplinary matters

Ms. Bevacqua-Lynott has more than 20 years of legal experience, including extensive civil trial experience. Prior to joining Buchalter, Ms. Bevacqua Lynott worked in the Oregon State Bar’s Disciplinary Counsel’s Office (DCO) as an Assistant Disciplinary Counsel, where she enforced the Oregon Rules of Professional Conduct through the investigation and prosecution of alleged misconduct. During her time in DCO, Ms. Bevacqua-Lynott successfully first-chaired several dozen civil trials and investigated or prosecuted hundreds of disciplinary matters. The last six years of her tenure with DCO, she was the Chief Assistant Disciplinary Counsel and Deputy Director of Regulatory Services and acted as Chief Trial Counsel.

Ms. Bevacqua-Lynott’s prior experience as a Bar prosecutor, offers her clients a unique insight and expertise on ethics issues and professional obligations. Intimately versed in legal ethics, Ms. Bevacqua-Lynott developed, updated, and presented Legal Ethics Best Practices, a semi-annual “ethics school” for attorneys. She also prepared and edited the annual annotations of all Bar formal proceeding dispositions, requiring that she be expertly familiar with each stipulated and adjudicated case result.

She regularly presents seminars on ethics issues, both locally and nationally, and frequently provides ethics advice to attorneys.

Agenda

I. Understanding your obligations: What you must tell clients and when | 2:00pm – 2:20pm

II. Managing client expectations: How to regulate what is “reasonable” | 2:20pm – 2:40pm

III. Practical tips to communicate without extra steps | 2:40pm – 3:00pm

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