Ethics of Civility and Respect: Managing Challenging Interactions with Difficult Individuals Encountered in the Legal Profession (2025 Edition)

Cari L. Sheehan
Cari L. Sheehan | Taft Stettinius & Hollister LLP

Cari advises firm attorneys with respect to ethics compliance, risk prevention, and conflicts of interest. In addition, she assists in the review and negotiation of outside counsel guidelines, conflict waivers and engagement letters, and other items with ethical implications. In addition, she assists in providing ethical training and education within the firm to its attorneys and staff.

On-Demand: January 30, 2025

1.5 hour CLE

Tuition: $195.00
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Program Summary

In this program, we will explore key aspects of professionalism, focusing on civility and respect in legal interactions, particularly in a rapidly evolving legal environment. We will discuss how traditional norms of "zealous advocacy" have shifted in the post-pandemic, post-impeachment world, and explore best practices for maintaining professionalism. The session will also address the challenges of communicating effectively with courts, clients, and counsel in the electronic age, including managing digital communications and maintaining ethical standards. Finally, we will provide strategies for managing challenging interactions with difficult individuals encountered in the legal profession, with a focus on maintaining composure, professionalism, and effectiveness.

Key topics to be discussed:

  • Civility and Respect in Legal Interactions
  • Changes in Advocacy Approaches in a Post-Pandemic, Post Impeachment World
  • Effective Communication with Courts, Clients, and Counsel in the Electronic Age
  • Strategies for Managing Challenging Interactions with Difficult Individuals in the Legal Profession

Closed-captioning available

Speakers

Cari Sheehan_myLawCLECari L. Sheehan | Taft Stettinius & Hollister LLP

With over 15 years of legal experience in civil litigation, conflicts of interest, and professional responsibility, Cari serves as Taft Stettinius & Hollister LLP’s Assistant General Counsel. In this role, she advises firm attorneys with respect to ethics compliance, risk prevention, and conflicts of interest. In addition, she assists in the review and negotiation of outside counsel guidelines, conflict waivers and engagement letters, and other items with ethical implications. In addition, she assists in providing ethical training and education within the firm to its attorneys and staff.

Cari is an Adjunct Professor at the IU Robert H. McKinney School where she teaches Professional Responsibility. She is also a former Assistant Clinical Professor of Business Law and Ethics at the Kelley School of Business. She is passionate about promoting ethical awareness, integrity, and professionalism in the legal and business fields and contributing to the advancement of knowledge and practice in these domains.

Cari is a frequent presenter and author on ethics and professionalism in the legal industry. She is a reoccurring author with the Res Gestae regarding the Ethics Curbstone and has been quoted in publications for her knowledge on ethical topics. Cari is also an avid speaker having given over 200 seminars on ethics and professionalism for various local and national platforms. Her primary area of research is regarding the ethics of AI and how it affects the legal and business community.

Agenda

I. Civility and Respect in Legal Interactions | 3:00pm – 3:20pm

  • Importance of civility in fostering collaborative legal environments
  • How respect for opposing counsel and parties strengthens the legal process
  • Addressing the decline in civility and ways to promote professionalism
  • The role of emotional intelligence in maintaining professionalism in legal settings

II. Changes in Advocacy Approaches in a Post-Pandemic, Post-Impeachment World | 3:20pm – 3:40pm

  • How the pandemic reshaped legal practice and advocacy approaches
  • Re-evaluating the role of “zealous advocacy” in a modern legal context
  • Balancing advocacy with respect for opposing counsel and the court
  • Understanding evolving ethical expectations in light of public figures and national events

III. Effective Communication with Courts, Clients, and Counsel in the Electronic Age | 3:40pm – 4:00pm

  • Best practices for email, video conferencing, and other digital communication tools
  • Maintaining professionalism in virtual settings, including hearings and depositions
  • The growing role of social media in legal practice and ethical considerations
  • Ensuring clear, respectful, and effective communication in written and oral formats

Break | 4:00pm – 4:10pm

IV. Strategies for Managing Challenging Interactions with Difficult Individuals in the Legal Profession | 4:10pm – 4:40pm

  • Identifying challenging personalities and behaviors commonly encountered in legal practice
  • Approaches for de-escalating tense situations with clients, opposing counsel, and colleagues
  • Conflict resolution techniques for attorneys working with difficult parties
  • Maintaining professional conduct in high-pressure situations

Credits

Alaska

Approved for CLE Credits
1.5 Ethics

Our programs are CLE-eligible through Alaska’s recognition of multi-jurisdictional reciprocity.
Alabama

Approved for Self-Study Credits
1.5 Ethics

Arkansas

Approved for CLE Credits
1.5 Ethics

Arizona

Approved for CLE Credits
1.5 Professional Responsibility/Ethics

California

Approved for CLE Credits
1.5 Civility in the Legal Profession

Colorado

Pending CLE Approval
1.5 Ethics / Professionalism

Connecticut

Approved for CLE Credits
1.5 Ethics / Professionalism

District of Columbia

No MCLE Required
1.5 CLE Hour(s)

Delaware

Pending CLE Approval
1.5 Enhanced Ethics

Florida

Approved via Attorney Submission
2 Professionalism Hours

Receive CLE credit in Florida via attorney submission.
Georgia

Approved for CLE Credits
2 Professionalism

Hawaii

Approved for CLE Credits
1.8 Ethics or Professional Responsibility Education

Iowa

Pending CLE Approval
1.5 Ethics

Idaho

Pending CLE Approval
1.5 Ethics / Professionalism

Illinois

Approved for Self-Study Credits
1.5 Ethics

Indiana

Approved for Self-Study Credits
1.5 Ethics

Kansas

Pending CLE Approval
1.5 Ethics / Professionalism

Kentucky

Pending CLE Approval
1.5 Ethics

Louisiana

Pending CLE Approval
1.5 Professionalism

Massachusetts

No MCLE Required
1.5 CLE Hour(s)

Maryland

No MCLE Required
1.5 CLE Hour(s)

Maine

Pending CLE Approval
1.5 Ethics / Professionalism

Ethics credits can ONLY be earned through Live-Webcast programs, the Maine Board of Bar Examiners does not approve Ethics through On-Demand sessions.
Michigan

No MCLE Required
1.5 CLE Hour(s)

Minnesota

Approved for Self-Study Credits
1.5 Ethics

Missouri

Approved for CLE Credits
1.8 Ethics

Mississippi

Pending CLE Approval
1.5 Other (Professional Responsibilty)

Montana

Pending CLE Approval
1.5 Professional Fitness and Integrity

North Carolina

Pending CLE Approval
1.5 Professionalism

North Dakota

Approved for CLE Credits
1.5 Ethics

Our programs are CLE-eligible through North Dakota’s recognition of multi-jurisdictional reciprocity. Section 1, Policy 1.14
Nebraska

Pending CLE Approval
1.5 Professional Responsibility

myLawCLE reports attendance to Nebraska on each attorney’s behalf for all programs. Please do not self-report.
New Hampshire

Approved for CLE Credits
90 Ethics / Professionalism minutes

As of July 1, 2014, the NHMCLE Board no longer provides pre- or post-approval of courses. Attendees must self-determine whether a program is eligible for credit, and self-report their attendance online at www.nhbar.org, based on qualification provisions of Rule 53.
New Jersey

Approved for CLE Credits
1.8 Ethics / Professionalism

Our programs are CLE-eligible through New Jersey’s recognition of multi-jurisdictional reciprocity, except for the courses required under BCLE Reg. 201:2
New Mexico

Approved for Self-Study Credits
1.5 Ethics / Professionalism

Nevada

Approved for Self-Study Credits
1.5 Ethics / Professionalism

New York

Approved for CLE Credits
1.8 Ethics / Professionalism

Our programs are CLE-eligible through New York’s Approved Jurisdiction Group “B”.
Ohio

Approved for Self-Study Credits
1.5 Professional Conduct

Oklahoma

Pending CLE Approval
2 Ethics / Professionalism

Oregon

Pending CLE Approval
1.5 Ethics

Pennsylvania

Approved for Self-Study Credits
1.5 Ethics / Professionalism

Rhode Island

Pending CLE Approval
2 Ethics / Professionalism

South Carolina

Pending CLE Approval
1.5 Ethics / Professionalism

South Dakota

No MCLE Required
1.5 CLE Hour(s)

Tennessee

Approved for Self-Study Credits
1.5 Dual

Texas

Approved for CLE Credits
1.5 Ethics / Professionalism

Utah

Pending CLE Approval
1.5 Professionalism & Civility

Virginia

Not Eligible
1.5 Ethics / Professionalism Hours

Vermont

Approved for CLE Credits
1.5 Ethics

Washington

Approved via Attorney Submission
1.5 Other (Professional Development) Hours

Receive CLE credit in Washington via attorney submission.
Wisconsin

Approved for Self-Study Credits
2 General

West Virginia

Pending CLE Approval
1.8 Ethics / Professionalism

Wyoming

Pending CLE Approval
1.5 Ethics / Professionalism

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